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Google Photos App Wont' Sync

Discussion in 'Android Apps & Games' started by thethinwhiteduke, Mar 21, 2016.

  1. thethinwhiteduke

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    Sorry as I know this question may be pretty basic and may be lacking in any great detail.

    I have a Samsung Note 4 and I have been using it for over a year but as of 1/1/16 it seems that the pictures on my phone are not syncing with Google Photos either through the Photos App or through my Gallery. I have tried to adjust the settings but it just keeps flashing in a Grey Oval "Backin up 1 of 596" and am not sure what/how to change it.

    Any thoughts, helps, links would be greatly appreciated....Thanks!!
     

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  2. tube517

    tube517 Android Expert
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    Sounds like Photos is stuck syncing. Might want to clear cache and force close the Photos app and reboot phone.
     
  3. thethinwhiteduke

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    I tried that and am still getting the same message. Should I try to clear the entire phone's cache? I tried just the app's cache.
     
  4. tube517

    tube517 Android Expert
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    did you reboot the phone?
     
  5. thethinwhiteduke

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    i used the 'restart' function when i hold down the power button
     
  6. tube517

    tube517 Android Expert
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    double check your sync settings for Google and the Photos app
     
  7. thethinwhiteduke

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    two separate settings? what should they say? i believe its set to sync....
     
  8. tube517

    tube517 Android Expert
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  9. thethinwhiteduke

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    looks like that is my exact problem, i will go through that thread and try them out. thank you so much!!
     

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