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Google Photos App Wont' Sync

Discussion in 'Android Apps & Games' started by thethinwhiteduke, Mar 21, 2016.

  1. thethinwhiteduke

    Thread Starter

    Sorry as I know this question may be pretty basic and may be lacking in any great detail.

    I have a Samsung Note 4 and I have been using it for over a year but as of 1/1/16 it seems that the pictures on my phone are not syncing with Google Photos either through the Photos App or through my Gallery. I have tried to adjust the settings but it just keeps flashing in a Grey Oval "Backin up 1 of 596" and am not sure what/how to change it.

    Any thoughts, helps, links would be greatly appreciated....Thanks!!
     


  2. tube517

    tube517 Android Expert

    Sounds like Photos is stuck syncing. Might want to clear cache and force close the Photos app and reboot phone.
     
  3. thethinwhiteduke

    Thread Starter

    I tried that and am still getting the same message. Should I try to clear the entire phone's cache? I tried just the app's cache.
     
  4. tube517

    tube517 Android Expert

    did you reboot the phone?
     
  5. thethinwhiteduke

    Thread Starter

    i used the 'restart' function when i hold down the power button
     
  6. tube517

    tube517 Android Expert

    double check your sync settings for Google and the Photos app
     
  7. thethinwhiteduke

    Thread Starter

    two separate settings? what should they say? i believe its set to sync....
     
  8. thethinwhiteduke

    Thread Starter

    looks like that is my exact problem, i will go through that thread and try them out. thank you so much!!
     
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