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Support Google play not working

Discussion in 'Android Apps & Games' started by Deathroar12345, Jul 14, 2016.

  1. Deathroar12345

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    Jul 14, 2016
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    ohio amurica!
    Hello all, I have had this issue with Google play for a while now but it hasn't been a problem until now. As you may know Pokemon go recently came out and requires a google account or the trainer club account. Well my Google account says I have no internet connection when I'm off of my wireless internet. I have 4g data so I don't understand why it isn't working. I have tried everything from clearing the cache deleting and reconnecting my Google account and uninstalling and repeating Google play services. My Android version is 4.4.4 and its a ZTE Z970. please help.
     

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  2. Phoenix777

    Phoenix777 Android Enthusiast
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    I'm starting to wonder if Pokemon Go is causing Google Play to (almost) crash due to the game's popularity. Been hearing a LOT of similar issues related to Google Play and Pokemon Go.
     
  3. Parayilhussain

    Parayilhussain Android Enthusiast
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    Hi,

    Reboot /restart device.
    Go to settings >storage>cached data>clear cached data.
    Go to settings>storage>apps>google play services>manage space >clear data.
    Go to settings>storage>apps>google play store>clear data.
    Enable and disable airplane mode.
    Switch off and switch on mobile networks.
    Switch between 2g,3g,4g.
    Enable syncing in google account.
    Go to settings scroll down to power manager >tap on this.
    Scroll down to battery saver and tap here.
    Next screen select the switch off.
    Below 5xx versions.
    Go to home screen and select power manager app.
    Tap on this app.
    Disable power saving mode.
    Reboot/restart device.
    Still problem remains,
    Remove sim card insert sim card.
    Remove memory card/ SD card( temporarily).
    Go to settings>data usage>tap here.
    Look at the top of screen.
    Tap on the name of the cellular data provider.
    below this switch on mobile data.
    Tap on the three dot menu at top right.
    "Uncheck" in " restrict app background data or
    Deselect in " restrict app background data ".
    Scroll down to the app(apps) and select app.
    Tap on the selected app.
    See below the notification" restrict app background data ".
    Next to this " uncheck " in the box or
    Select the switch off.
    Reboot /restart device.
    Still problem persists.
    Run the device in safe mode( temporarily).
    Check for issues causing by any apps.
     

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