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Google Play Services Has Stopped - and no fix seems to work!

Discussion in 'Android Devices' started by Schism, Jun 14, 2017.

  1. Schism

    Schism Newbie
    Thread Starter

    My sister upgraded her phone and wants to give her old Moto G to her son. She did a factory reset to wipe it and now Google Play will not work. It's constantly crashing. When it crashes it's for two reasons;

    - 10% Random crashing
    - 90% Due to typing the letter B in the search field (no, seriously)

    I did a look-up on Google and it gave lots of advice on clearing the cache for Google Play and Google Play Services, none of that worked. One suggested that I uninstall the updates, but that button is greyed out.

    I did another factory reset and the same issue persists, which is odd because she never had this issue previously.

    General Info
    • The phone is running Android version 5.1
    • I checked and there are no updates to the phone software available
    • I thought I'd try a different keyboard (as most crashes are due to the letter B) but I can't get Play to stay active long enough to download a new one
    Any thoughts? My nephew is eager for his first phone! He's like the only teenager he knows who doesn't have one. ;p
     



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  2. James L

    James L Android Expert

    Reflash the firmware.
     

Motorola Moto G (1st Gen) Forum

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