Help google play store has stopped

[pickngrin2]

hello all .. nice to be here .. i bought a samsung galaxy 10.1 tab for my wife and we can't get on to the google play store .. any help is appreciated .. thanks .. dave

 

[AMOCO]

Hi Dave and Welcome to Android Forums:

You could try and clear cache/data for Google Play Store app.
If that doesn't help,You may have to do a factory reset and be sure to backup all your data before hand.

 

[pickngrin2]

thank you amoco .. i'm seeing a lot of chinese web pages and characters .. just wondering if there is some restrictive software also .. i'll try a factory reset .. only have a few pictures, so not much to lose ..

 

[mikedt]

Is it a Chinese version Tab you got there, where did you buy it? You can backup your stuff first, before factory resetting it.

 

[pickngrin2]

Is it a Chinese version Tab you got there, where did you buy it? You can backup your stuff first, before factory resetting it.

thank you made in china .. yes my tab is directly from china .. i bought it through amazon, i think, online .. thanks .. dave