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Google Play store not installing apps

Discussion in 'Android Devices' started by tekjock, Jun 6, 2017.

  1. tekjock

    tekjock Lurker
    Thread Starter

    I got my Galaxy S8 the week it came out, and on Tuesday 5/30 I started having an issue where my work email app was not working correctly (Email app called Good). Whist troubleshooting that, I started to notice that apps would download and show 100% downloaded and then not install. I then do a restart after it would install that app on startup, as well a bunch of notifications, and app updates would pop up.

    The issue started with the Good email app, where I would logon to it, I would get new emails, then it would stay open. Normally the app would lock up after a couple minutes. If I would close out of the app from the in app menu’s. log on to it again and it would work that one time, then stop working again. This is a app that uses a company server.

    Now it seems to be affecting more then one of my devices. I also have a Galaxy Tab A and I cannot seem to install anything on there either. It also seems that the app will download 100%, and then hang. Then minutes, to an hour later it is installed. I have read on some forums that a factory reset has not always worked.

    I have done the following:
    • Reinstalled the Good email app several times using different data sources (Mobile data, 3 different Wifi’s).
    • Restarted the phone numerous times.
    • In the App Manager I have
      • Google Play Store:
      • Cleared Cache
      • Cleared App data
      • Uninstalled updates
      • Google Play services
        • Clicked manage Storage, and cleared all data
      • Google Services Framework
        • Cleared Cache
        • Cleared App data
      • Reset the app preferences
    • From the internal storage settings, cleared the cache
    • [From my tablet] removed google account and re-added
    Things I have not tried yet:
    • Factory Reset – this is the one thing I do not want to do.
    I went to this site http://downdetector.com/status/google-play and I see a comment from today.
     



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Samsung Galaxy S8 Forum

The Samsung Galaxy S8 release date was April 2017. Features and Specs include a 5.8" inch screen, 12MP camera, 4GB RAM, Exynos 8895 processor, and 3000mAh battery.

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