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Google Play Tells Me App is installed and it's not

Discussion in 'Android Devices' started by pchilds12345, Oct 23, 2014.

  1. pchilds12345

    pchilds12345 Lurker
    Thread Starter

    Only just got rid of my flip-phone a couple of weeks ago so I am a very new user.:)
    I tried to install Star Realms from Google Play. Here are the steps:
    • My moto g was plugged into my PC
    • I clicked the "Install Button".
    • Download started.
    • There was a 489 error.
    • Went back to Google Play.
    • Google Play said that it was installed.
    • Clicked the "Installed Button"
    • Download started.
    • No error.
    • Google Play says it is installed. Cannot find it on my phone. :thinking:

    Any help would be appreciated.

  2. pchilds12345

    pchilds12345 Lurker
    Thread Starter

    Did some more searching and found out that I should try and reboot (if that's the term). I did so and that fixed the problem.
  3. moto2g

    moto2g Lurker

    I'm also facing the same problem. Help me...

    I'm accessing play store from wifi over chrome in my moto g 2nd gen. Google play store says its installed but is not showing in my phone.
  4. Welcome to Android Forums.

    Did you reboot (power off/power on)? Did it solve the problem for you?

    ... Thom
  5. moto2g

    moto2g Lurker

    I have rebooted many times and had done recovery but it doesn't solve the problem.
  6. jmatherly411

    jmatherly411 Android Enthusiast

    This is probably due to Google updating the PlayStore to 5.0, just power off your phone for a few minutes and re-boot your phone. All should be good afterwards.
  7. jmatherly411

    jmatherly411 Android Enthusiast

    Go to settings ---> apps ---> then swipe over to "all apps" ---> find Google PlayStore and clear the cache and data ---> reboot
  8. moto2g

    moto2g Lurker

    Now I can download the apps after factory setting.

Motorola Moto G (2nd Gen) Forum

The Motorola Moto G (2nd Gen) release date was September 2014. Features and Specs include a 5.0" inch screen, 8MP camera, 1GB RAM, Snapdragon 400 processor, and 2070mAh battery.

September 2014
Release Date

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