Help Google Play Tells Me App is installed and it's not

[pchilds12345]

Only just got rid of my flip-phone a couple of weeks ago so I am a very new user.
I tried to install Star Realms from Google Play. Here are the steps:

• My moto g was plugged into my PC
• I clicked the "Install Button".
• Download started.
• There was a 489 error.
• Went back to Google Play.
• Google Play said that it was installed.
• Clicked the "Installed Button"
• Download started.
• No error.
• Google Play says it is installed. Cannot find it on my phone.

Any help would be appreciated.
Thanks.

 

[pchilds12345]

Did some more searching and found out that I should try and reboot (if that's the term). I did so and that fixed the problem.

 

[moto2g]

I'm also facing the same problem. Help me...

I'm accessing play store from wifi over chrome in my moto g 2nd gen. Google play store says its installed but is not showing in my phone.

 

[Thom]

Welcome to Android Forums.

Did you reboot (power off/power on)? Did it solve the problem for you?

... Thom

 

[moto2g]

I have rebooted many times and had done recovery but it doesn't solve the problem.

 

[jmatherly411]

This is probably due to Google updating the PlayStore to 5.0, just power off your phone for a few minutes and re-boot your phone. All should be good afterwards.

 

[jmatherly411]

I have rebooted many times and had done recovery but it doesn't solve the problem.

Go to settings ---> apps ---> then swipe over to "all apps" ---> find Google PlayStore and clear the cache and data ---> reboot

 

[moto2g]

Now I can download the apps after factory setting.