Google Play: Uploading & Publishing Errors

Newbie here. I have some questions about submitting apps to Google Play based on the error im seeing.

I'm unsuccessful in trying to upload an APK with a package name that has already been pre-installed in devices but not in Google play.

Has anyone experienced this issue? If so, how was it resolved?

Thanks!

 

Hi Palmtree5 - Thanks for the welcome!

I'm referring to an application that has been pre-installed in some devices
with the same package name but has not yet been released or uploaded in Google play. So when I attempt to upload the apk in Google Play the admin tool or the Developers Console fails to upload. The error says I need to use a different package name because this is is currently used by a pre-installed application. It also says to contact Google Play Dev if i need to upload a pre-installed app and i have but it has been 2 days and not much of a response or a contact persons name...

Just wondering if anyone else has experienced this similar road block and how it was resolved.

Thanks!