1. Are you ready for the Galaxy S20? Here is everything we know so far!

google playstore

Discussion in 'Android Apps & Games' started by alison Hanover, Dec 18, 2020.

  1. alison Hanover

    Thread Starter

    I have had a galaxy A20 for approximately 4 months. Google playstore has never worked, it just says "not found" when i click on it. I now want to download an app so i need it to work. I have watched countless videos, clearing cache and data etc, and nothing works. I am now looking at a factory reset, but don't even know if tht will solve the problem.
     



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  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    so when you try launching the play store....you get a pop up that says "not found", is that correct? and just to be clear, you are wiping cache and data for the play store, right?

    a factory reset might be in order....it can't hurt to do it. you will lose your data so make sure that you have "samsung smart switch" back it up.
     
    James_Watson and Dannydet like this.
  3. alison Hanover

    Thread Starter

    yes but when i tried to do a smart switch transfer it wanted me to do it from a phone to a phone, and i want to do it from my phone to my pc
     
  4. There is a Smart Switch app for the PC, download it from Samsung and install it on your PC and you can back up the phone to it.
     
    Dannydet and ocnbrze like this.
  5. alison Hanover

    Thread Starter

    so i did a factory reset and google play STILL says not found, and I lost all my pics because it doesn't recognize the playstore on my google account on my computer. I am so fed up!
     
  6. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    what do you mean "it does't recognize the play store on my google account"? so you can't sign into your account? or is it the same thing where it says "not found". does any of the google apps on your phone work?
     
    Dannydet likes this.
  7. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    Dannydet likes this.
  8. Dannydet

    Dannydet Extreme Android User

    Your ARE using the play store APP on your phone and NOT the play store website, correct?
    If you are using the phone you are using your Gmail account credentials, which is the same as the play store credentials
     
    ocnbrze likes this.
  9. James_Watson

    James_Watson Android Enthusiast

    You'd better post some screenshots about the "not found" symbol. Your situation is not clear enough for us to help you.
     
    ocnbrze and Dannydet like this.
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