Root Google Store can't come out and play...Help!!

[Nyghtcloud]

My first issue was that I could not access my Google Play Store on my phone. It kept force closing every time I tried to open it. So I called my carrier and we went through a bunch of processes but ultimately they suggested to factory reset the phone. Now Google Play Store is gone completely and I have no file folders or way of accessing or installing any apps at all. Can anyone help??