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Google Voice no longer showing up as a voicemail option

Discussion in 'Android Devices' started by mikem3223, May 23, 2017.

  1. mikem3223

    mikem3223 Member
    Thread Starter

    About 6 months ago, my phone stopped allowing me to use Google Voice as the voicemail service and it only shows My Carrier as an option for voicemail. Is it Google Voice, or the phone? I've rebooted countless times and tried uninstalling and reinstalling several times.
     



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  2. Clementine_3

    Clementine_3 Extreme Android User
    VIP Member

    Check the settings online, not on your phone. Make sure everything looks good and then triple check the app settings. You may have to set it up manually (dial codes), I have to do that with Verizon.

    Who is your carrier?
     
    mikem3223 likes this.
  3. mikem3223

    mikem3223 Member
    Thread Starter

    I'm on Verizon. How do I set it up manually?
     
  4. Clementine_3

    Clementine_3 Extreme Android User
    VIP Member

    Is your GV forwarded to your Verizon number? When you get a GV call it comes through?

    I've actually never changed it in settings, I just looked and can't even find that on my phone. I just have GV forwarded to Verizon and have Voicemail set up on GV.

    Go into GV online, not your phone/app. Go into settings. Click 'legacy GV'. Now make sure your Verizon number is listed and selected under the phone tab. Click on 'activate GV on this phone', it should tell you that you need to dial *71 and you 10 digit GV number (no spaces or dashes). Once you do that it should work. Hopefully.

    I think something changed when the app and interface were updated for GV and Hangouts was updated/changed/phased out.

    oh, edit: You may now see GV in the voicemail settings choice but if you don't you should be able to select 'carrier' and change the number to GV, no spaces or dashes.
    I've never done that though, I just use the GV app to listen to my voicemail. It should work though. "should"
     
    #4 Clementine_3, May 25, 2017
    Last edited: May 25, 2017

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