1. Check out our companion app, Forums for Android! Download from Google Play

Support Google Wallet, can't add funds

Discussion in 'Android Devices' started by clb2196, Dec 26, 2011.

  1. clb2196

    clb2196 Well-Known Member
    Thread Starter
    93

    Mar 1, 2011
    654
    120
    93
    I've been using Google Wallet with no issues. I used it to pay 4 or 5 times, added funds twice. Now if I try to add funds, it asks me to verify my info, then it fails. Doesn't say what the actual problem is. Anyone run into this? How did you fix it?
     

    Advertisement

  2. Dubbin1

    Dubbin1 Well-Known Member
    233

    Aug 5, 2010
    1,525
    969
    233
    N/W Ohio
    Is this the Google Prepaid Card you are trying to add funds to?
     
  3. syntrix

    syntrix Well-Known Member
    163

    Nov 6, 2009
    2,418
    303
    163
    engineer
    The South

    I'd guess yes. If your info on the screen doesn't match 100%, ie phone number off or different address, it'll kick it out. I've read a ton of people that experienced that.

    I hope it's not "disabled" now, I love that feature.
     
  4. clb2196

    clb2196 Well-Known Member
    Thread Starter
    93

    Mar 1, 2011
    654
    120
    93
    Yeah, it's the prepaid card.

    I can't think of what I'd be putting in wrong. :( I've only ever had one address and phone number since I've had this card, so I know they're right. I can call their support, but I know others have been told the Nexus isn't officially supported, so I'm not even sure they'll help me. :(
     
  5. Dubbin1

    Dubbin1 Well-Known Member
    233

    Aug 5, 2010
    1,525
    969
    233
    N/W Ohio
    I added funds yesterday after reading this, it worked just fine.
     
  6. clb2196

    clb2196 Well-Known Member
    Thread Starter
    93

    Mar 1, 2011
    654
    120
    93

    Did it make you verify your info? The first 3 times I added funds it didn't ask me to verify my info, and worked fine. It's the verification (address, phone number, etc) part that it failing.
     
  7. drdoom

    drdoom Well-Known Member
    93

    Apr 8, 2010
    959
    183
    93
    College Student
    North Carolina
    Someone else had a similar problem, after 3 times, it asked for their SSN in order to verify their identity. Maybe that is causing your problem.
     
  8. Dubbin1

    Dubbin1 Well-Known Member
    233

    Aug 5, 2010
    1,525
    969
    233
    N/W Ohio
    Yes I had to verify everything.
     
  9. clb2196

    clb2196 Well-Known Member
    Thread Starter
    93

    Mar 1, 2011
    654
    120
    93
    It asked for my Ssn, phone and address. Then it fails and doesn't say why.
     
  10. clb2196

    clb2196 Well-Known Member
    Thread Starter
    93

    Mar 1, 2011
    654
    120
    93
    *grumble* I called the prepaid card number. He said that there was a hold on my account, it looked like to entered the wrong last # for my SSN. He said there was a note on my account with the # to call someone at Google. I tried, and she was gone for the day, so I tried the general Google Wallet number, and got the spiel about how the GNex isn't supported blahblah so he couldn't help me. I'm really pissed at myself if I did just enter the last # wrong, and now I can't get it fixed because no one will help me with it. Tempted to just exchange my phone and get a new one and start over. I'm going to call that person back tomorrow, fingers crossed that she can help me.

    He sent me a lovely follow-up email too, sigh.
     
  11. Dubbin1

    Dubbin1 Well-Known Member
    233

    Aug 5, 2010
    1,525
    969
    233
    N/W Ohio
    Added funds again today, it didn't ask for any additional info.
     
  12. clb2196

    clb2196 Well-Known Member
    Thread Starter
    93

    Mar 1, 2011
    654
    120
    93
    He said it won't ask every time, just sometimes. Basically as long as you never have any issues requiring support you might be ok. My problem is I screwed it up apparently, stupid mistake. but as soon as you need support for anything you're screwed, they're not allowed to help.
     
Tags:

Share This Page

Loading...