My Incredible has been exhibiting some annoying problems, but the one that really irked me was the VERY pink screen when it was dimmed to a lower brightness setting. I got a very nice tier 2 rep who said he'd put me on the list for a replacement, but I would not receive it until mid august. Yesterday, my neighbor came over with a box; said that FedEx gave it to him since I was not home to sign. It was another inc! It was just the bare phone, and in the "certified replacement" packaging. No pink hue, no sound quality issues. I'm happy. I just found it strange that these things are on heavy backorder, and I somehow got one immediately.