I was having problems with my Moto Droid and got Verizon to send me an Incredible (Certified Like New) or whatever they call them. To me it was brand new, couldnt tell the difference. I also managed to get them to ship me a new Hi Cap battery because I had heard so many horror stories of battery issues. But I have found it is not necessary. Battery is more than sufficient for my daily use, but will use the hi cap when I know I am going to be away from a charger for long periods. The phone simply amazed me. Every day I find something new that just impresses me more. At any rate, my wife has been having nothing but trouble with her Eris, and to make long story short, I managed to get Verizon to send her a CLN Incredible as well. I was hoping it would be an AMOLED and was happy to see that it is. She has been messing with it for an hour or so since we activated it. She is as just as impressed as I was when I first messed with it. Simply an amazing device. Hopefully it only will get better with 2.2. The only bad part is she will now have go through all the work of getting everything customized, and with these modern handsets, that can take forever. LOL Very happy with Verizon. Took a couple of phone calls, and some time, but they took care of everything. That is why I have been with them so long and will stay. Great phone service notwithstanding.