Last night the phone shut it self off and started the download and then i got this new samsung behold II screen and the phone is stuck. won't shut off, won't fully start. called t-mobile today, they are sending me a new phone. Have only had it for a couple months, so i'm pretty upset about this, because they can't guarantee that it will be a new phone, so i will be paying for a refurb. anyone else having the same issue?? If not, just a warning to you if you do get it, it may kill the phone. and no rooting done on this phone, it's all stock.