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GS2 touching itself!

Discussion in 'Android Devices' started by Win2Kuser, Apr 13, 2012.

  1. Win2Kuser

    Win2Kuser Lurker
    Thread Starter

    Hi, first post, so please be gentle with me :)

    Righty then, I've got a Galaxy S2 and have had it for a number of months - completely trouble free, great bit of kit. My other half was so impressed by it, she just got herself one, but hers appears to be playing up.

    Basically, it seems to have a mind of it's own, programs opening on their own, setting being changed, contact shortcuts being created on the home screen etc. On closer inspection, there is a part of the screen that is 'touching' itself; roughly 2 icons down by 3 icons across (in a 4x4 setting).

    It will randomly open programs if there is a shortcut under the part of the screen, or it will long tap and bring up the widget/shortcut menu and will then select shortcut-contact and bring a shortcut of a contact on the screen. Basically extremely frustrating.

    It's only started doing this today after 2 days of being fine. So, what we've done so far was backup all data, unmount and format microsd card, factory reset it, perform firmware update via Kies to ICS, but it's still doing it now and again :(

    The phone has got a screen protector on it, and I noticed that there was a tiny bit of dust (hardly noticeable) under the protector right where it keeps touching itself, so I took it off, cleaned the screen and put a new protector on, same thing happens in exactly the same place - no dust this time though.

    Now the strange thing is, if I do a *#0*# and do a touch test, nothing happens at all. I had it plugged in and running for 3 hours, and the screen didn't tap itself once. Quit out of the test menu back to the home screen, and almost straight away, it tapped a shortcut and opened up a program.

    The phone is on Three UK, and I've heard reports that if faulty, the phone would have to be sent to them to look at, and it could be some time before my partner gets it back. Having already sold her old phone, she is not impressed at the thought of having no phone for a while.

    Is there anything anyone can suggest or services that might do something like this, or should we just put this down to it being a lemon and send it to Three to sort out?

    Many thanks in advance :)
     



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  2. Shotgun84

    Shotgun84 Extreme Android User

    Welcome to the forum Win2Kuser.

    It does sound like a faulty screen. You may find some local stores who will repair it but that's going to cost. Since its only a couple of days old you might get lucky and the store where you got give you a refund. If not I think you might have to bite the bullet and get it fixed for free under warranty.
     
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  3. Win2Kuser

    Win2Kuser Lurker
    Thread Starter

    Thanks Shotgun84.
    I think you might be right. Unfortunately, the phone came through the post directly from Three as part of an upgrade. I guess we might be able to take it into a Three store for them to look at. The trouble is, it's not doing it all the time, so it'll be fun trying to show someone what it's doing.

    I've read of a few people having problems with under sensitive screens, but nothing of this nature - I guess it could be over sensitive in that one spot???

    Not going to be able to do anything until Monday now, so we'll have to see if it behaves over the weekend.

    Thanks again :)
     
  4. Shotgun84

    Shotgun84 Extreme Android User

    No problem. I hope it works out.
     

Samsung Galaxy S2 Forum

The Samsung Galaxy S2 release date was April 2011. Features and Specs include a 4.3" inch screen, 8MP camera, 1GB RAM, Exynos 4210 Dual processor, and 1650mAh battery.

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