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handset freezing in certain parts help please

Discussion in 'Android Devices' started by bartjunited, Jul 9, 2010.

  1. bartjunited

    bartjunited Well-Known Member
    Thread Starter

    Nov 24, 2009

    Ive been having all sorts of fun & games with my phone over the last few days.

    Started on Tuesday when i got the TMobile System Update come up on my phone (ihave a branded TMobile Hero).

    I accepted the download & then tried to install it & it failed, it would get about half way through & then stop with a triangle & exclamation mark.

    After speaking to HTC & TM about this HTC advised to install the latest stock Rom the 2.73xxxx release & then try again. Did that & it worked, however i saw no change on the phone.

    what did start to happen during this time (over 2 days) was that the handset starting to freeze in certain places. So on the home screen I suddenly couldnt press the "Phone" button or either button either side. If i went into a text messgae i could type the text but no SPACE as that button wouldnt work so it was only affecting the buttons at the bottom.

    Spoke to HTC thsi morning about this & they advised to install the stock ROM again & ignore the update for now.

    SO i thought lemme try the de-brand method, whcih I did succesafully but abfter reboot I didnt get asked to download any system updates.

    However the freeezing still carried on in the same areas (affecting the buttons at the bottom of the screen.

    Btw this freezing seems to intermittent, it will freeze for long periods & then suddenly start working again.

    So i thought seeing as debranding didnt bring me any new updates I may as well just revert to the stock rom 2.73xxx for TM.

    Done this just now and guiess what ------------- yes the damn handset is still freezing in those areas.

    As you can imagine this means I cant even use the phone as a phone properly.

    Dunno what the hell to do apart from send it to HTC.

    Anyone had similar issues or can offer me some advice PLEASEEEEEEEEEEE

    TIA Bart


  2. Jaffa

    Jaffa Well-Known Member

    Nov 16, 2009
    Electrical Engineer
    Call t mobile. They broke it, they should fix it. Sorry that's all oi have

    Sent from my HTC Hero using Tapatalk
  3. DiscoDavey

    DiscoDavey Member

    Oct 27, 2009
    +1 I'm on my 3rd Hero from Tmobile due to freezing and unmountable phones.

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