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Support Hard drive ID missing

Discussion in 'Android Devices' started by Myicha, Feb 16, 2013.

  1. Myicha

    Myicha Active Member
    Thread Starter
    16

    Sep 5, 2011
    36
    2
    16
    when I tried connecting tablet to Kies Air a error popped up saying the hard drive ID was missing. on my tablet it said unable to find software on your PC that recognize your device. service pack, Windows Media Player 10 or higher, for Windows XP or Android file Transfer for Mac OS must be installed.

    please help me figure this out.
     

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  2. 13ilgal

    13ilgal Well-Known Member
    53

    Sep 29, 2012
    245
    60
    53
    Female
    I seem to recall this when I was trying to pull down the JB update. A web search led me to advice to delete and reinstall Kies, which seemed to work.

    I find it slow and buggy however and much prefer Airdroid (which won't work for updates, but for other data exchanges). It's free, fast, and easy to use.

     
    Myicha likes this.

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