Is anyone here anymore...?

I just got a new S9 plus. I've been trying out all the features, but one doesn't seem to work: hard press home button. I want to be able to unlock the phone with the home button. I have "Hard press Home button" and "Unlock with Home button" turned on. But no matter how hard I press on the home button on the Always On Display, nothing happens.

I went into the Hard press Home button setting and tried the pressure test. But even there it doesn't seem to work. I set it to the lightest setting and turn the test on. Then I press the button image at the bottom of the screen, but again, nothing happens. Am I doing something wrong?

The Home button works fine when the phone is active. Just not on the AOD.

Thanks.
Eric S.

 

Yes, I've rebooted a couple of times. I think it was always like this. When I first started up the phone, it did a couple of software updates.

I noticed one other issue, maybe related. If I set the AOD to "Tap to Show", that doesn't work either. The AOD never comes on. The other two settings, e.g. Show Always, do work.

Thanks.

 

Thanks for the suggestions. I tried factory reset and that didn't help anything. I also took the phone to a Verizon store to see if there was some setting that I had wrong and they told me the settings looked good. So I think it must be a hardware problem. I'm going to send the phone back. In the meantime, I bought another S9 plus and that one seems to be working fine. Which also reinforces my conclusion that it was a problem with that phone itself.

Thanks again.

 

Thanks for the suggestions. I tried factory reset and that didn't help anything. I also took the phone to a Verizon store to see if there was some setting that I had wrong and they told me the settings looked good. So I think it must be a hardware problem. I'm going to send the phone back. In the meantime, I bought another S9 plus and that one seems to be working fine. Which also reinforces my conclusion that it was a problem with that phone itself.

Thanks again.