I need to send my phone in for repair but want to factory reset it first. LCD cracked after a drop so I can't see ANYTHING on the screen, this is what is happening when I try reset: 1. Remove & replace battery 2. Hold volume down, then press Power whilst holding 3. Four seconds later release volume down 4. Press volume down 5. Press power button (Phone then vibrates briefly) 6. Press Volume Up 7. Wait for reboot.... Problem is that the phone doesn't seem to reboot no matter how long I wait (I never hear the start-up sound/no buttons become active.)! I have WaveSecure installed, so I did a remote Backup to check if the phone had been reset but it hadn't, I still had data on there!! I have no performed a Remote Wipe with WaveSecure but I don't know if it deletes things like Saved Passwords from the browser, apps etc.! I'm running the stock HTC 2.1. Any help is appreciated, I really need to get the hard reset working! Thanks!