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Support hard resetting problem

Discussion in 'Android Devices' started by mrh12, Sep 24, 2012.

  1. mrh12

    mrh12 Newbie
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    Oct 25, 2011
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    i am trying to hard reset a sony xperia arc S for a friend but the problem is when i try the method i found online (to press and hold left and right buttons under screen and press power button) nothing happens it turns on same as before with the only difference it says safe mode on bottom left, so am i doing it right??
    also the reason im trying to hard reset is that there is a password he doesent know maybe this phone is locked by the company that sold it
    anyone have other solution to format

    thank you
     

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