I'm now waiting for phone number THREE. The first lost data, this one lost data (and NO OTA-either notification or found via settings) so the guy at the store ordered me another phone. I know that I'll be getting a "certified like-new" phone, but I have NO confidence it will function any better than the previous two. I am seriously considering cancelling my contract and starting fresh with another company or simply selling the TB and buying a Charge (either option is $$$$.) I'm wondering if anyone has had success getting their NE2 reinstated and their contract date reset? If so, how did you go about it? TY!