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General Has anyone been successful at getting your NE2/contract date back?

Discussion in 'Android Devices' started by aileendq, Jun 5, 2011.

  1. aileendq

    aileendq Well-Known Member
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    I'm now waiting for phone number THREE. The first lost data, this one lost data (and NO OTA-either notification or found via settings) so the guy at the store ordered me another phone.

    I know that I'll be getting a "certified like-new" phone, but I have NO confidence it will function any better than the previous two.

    I am seriously considering cancelling my contract and starting fresh with another company or simply selling the TB and buying a Charge (either option is $$$$.)

    I'm wondering if anyone has had success getting their NE2 reinstated and their contract date reset? If so, how did you go about it?

    TY!
     

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  2. Mallissa

    Mallissa Android Enthusiast
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    I am currently on number 4 and holding on to it with a death grip. I briefly traded it in for an LG Revolution, had it for 14 hours and it went back. I was told that they will not give anyone credit for the NE2 after 14 days. They never stick to their word on anything else, but seem to be ingraining that 14 days in stone. This 4th one is the best one I have had. I still have random connectivity issues, and it reboots sometimes once a day. But I am holding out hope that an update will come soon, I can surely understand others frustration though. Good luck in whatever you decide.
     
  3. ianmma

    ianmma Newbie
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    That's b.s.! This phone is an absolute MESS! I actually did have success getting my new every 2 back and my contract (not set back) but reset. Same effect just without the original contract expiration date. Anyway they manually entered a note into what the Customer Service Manager called a "Red Note". I actually have to call in and order or go to a VZW retail store to do it though. No online ordering. :( If I HAVE to call in I'm sure they will sub the online pricing in? Good luck! I don't think your experience is much different than anyone else on the POS. :(
     
  4. ianmma

    ianmma Newbie
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    OH! Sorry... And the way I did it. I was 110% prepared to dump my 4 lines I've had for 8 years with them and leave if they didn't fix it. PUSH them hard and push your way up to at least the 3rd level of CSR support (usually a division manager)
     

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