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Has anyone tried getting a new phone?

Discussion in 'Android Devices' started by rleal2010, May 28, 2010.

  1. rleal2010

    rleal2010 Android Enthusiast
    Thread Starter

    Has anyone tried the cancellation method for getting an alternate android phone from tmobile?

    (you know, when you say, I'm sooo upset with my phone that I'm going to cancel my phone service, and they say "Is there anything we can do to make it better" and we say, "Yes, get me another android phone", and they say, "OK")

    Any successful stories?

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  2. behold_this

    behold_this Android Expert

    Actually if you say that they will do just that cancel your service and send you packing. That is not the way to approach them it's not really their policy to beg you to stay and they'll ask you to pay the ETF in most cases as well. They do much more for loyal customers that want to "stick together" with them.
  3. rleal2010

    rleal2010 Android Enthusiast
    Thread Starter

    I tried telling customer service that I was unhappy with the behold II phone and that I wanted to see if they could help me because I am a loyal customer and I have always been helped in past, however, I am stuck with a phone that has been flawed from the start.

    They said the best they could do for me is sell me a mytouch 3g for 319 dollars. wtf? If I didn't get my behold, I could have gotten a mytouch for 150.00. I'm seriously unhappy.
  4. Pat Bowa

    Pat Bowa Newbie

    Yes, I just called T-Mobile and explained the situation to them and they are offering me a full discount towards a new phone. I've only been with them for a few months so I am thankful for what they are doing. I don't think it is there fault that this is happening and I plan to give them the 10 years of support I gave to sprint.

    The sad part about it, is I really LOVE this phone. I really do!
  5. rleal2010

    rleal2010 Android Enthusiast
    Thread Starter

    please pm and tell me what you told them....oh please, I'm trying to at least get a full discount back.
  6. behold_this

    behold_this Android Expert

  7. behold_this

    behold_this Android Expert

    that is the deal everyone else for the most part is getting so if you get something else than your approach is wrong. i already posted tips in the original push tmobile thread...i am holding out until the final offer is come up with but i know this it will be full upgrade or free and it will be 2.1
  8. Pat Bowa

    Pat Bowa Newbie

    Listen, I am getting more then I expected. It's hard for me to gripe since I have only been with T-Mobile since January. If it were Sprint, It would have been a different story; I left them after 10+ years and they had offered me all kinds of deals to stay when I was leaving. I was like one of their first customers when they came into Chicago.

    Back to T Mobile. I am getting the slide next week.
  9. dctony2010

    dctony2010 Newbie

    so I can get t-mobile to give me a slide for 179 even though I am 5 months into a 2 year contract?
  10. deathclutch

    deathclutch Well-Known Member

    im pretty sure it varies area to area.. i just got off the phone with tmo.. and after talking with the lady for 45 mins... (i was super polite and made no mention to the problem being with tmobile...) she said that there was nothing she could do to help me out...but insisted that the slide is going to be an amazing phone..
  11. Exaqtion

    Exaqtion Well-Known Member

    Yeah I talked to 2 representives and they both boost up the mt3gs to be very awesome.
  12. RavenWulf

    RavenWulf Well-Known Member

    I got to play with MT3GS today at my local store and that thing is blazing fast compared to what we have now
  13. erb0817

    erb0817 Member

    They told me I could not get the Slide for $179 because that includes a $50 mail in rebate which, according to the woman I talked to, I would be denied because you can only receive a rebate after having a phone for 2 years or something like that. But I'm still gonna try for the rebate since the BH2 didn't have a rebate.
  14. rleal2010

    rleal2010 Android Enthusiast
    Thread Starter


    I have succeeded in getting them to give me a -150 off on either the mytouch 3.5mm, or -150 off the mtg3 slide when it comes out.

    This is what I did,

    Using behold_this's spec information on the phone, you have to act professional, however you have to pretend to know more than they do and just list everything in a professional manner (in other words, don't talk all slang and then start reading off the list from Behold_This's post of what is wrong with the behold II).

    They will stay quiet, mainly because their goal ISN'T to make you happy by giving you a good deal.

    After reading something major things off of the list, I began to explain that the main reason I even bought the phone in the first place was because I had went on the Samsung website, and seen a video that the Behold II was to get an update to 2.0. I told the guy that a couple of days ago, Samsung pulled their video offline and made a statement that the Behold II was not longer supported.

    I then told him how behold II users made the topic more popular by spreading the word of a class act lawsuit and then Samsung came out recently saying that they were going to update the Behold II to 1.6 only.

    I told him that I understand that it is Samsung's fault and not Tmobiles and that you plan to be a loyal customer for several years to come. Tell them how customer service has been good to you before and helped you out of small situations.

    then hit him/her with what you want. Tell him that you are really tired of the phone and are looking for an upgrade to a better phone. If you go with the my touch phone (tmobiles android phones) and tell them that you hear nothing but great things about them, they will most likely off that phone to you, but you have to tell them that you have heard of people getting free phones from customer service, but that is not what you are after.

    I'm guessing those who used their full discount to get the phone will probably use this entire technique, because if you were eligible for a discount, you would not need this technique.

    Tell them that if you had known that you were going to have this many issues with the behold II, then you would have definintely gone with a far better supported phone like the tmobile mytouch 3g. This is a good time to remind them that you are a loyal customer seeking help in trying to just get past this entire Samsung screw up. You are not looking for a free phone, just a really good deal on a better phone that can keep their promises to its users.

    Now what happened with me, he told me he would call me back in 30 minutes. I thought to myself while I was waiting for the call back, "man I'm so stupid for waiting this long, in 3o minutes it will be 6pm, don't they have a shift change at that time?"

    But he kept his word and called me back telling me that he could get me 150 dollars off on a mytouch 3g 3.5mm. He also waived the upgrade fee of 20 dollars.

    Also, he added it to my bill so I dont have to really pay for it till July, and even then, he advised me to call in can set up a payment plan for it so I could make payments for it.

    wow, now that is customer service!

    By the way, i hate to say this, but practice what you are about to say, the first time I called, I mumbled the entire time and I didn't get crap. The second time, I was speaking like a man that had an education and a future.

    They can feel fear too lol, so dont be afraid when it comes to what you want.

    Don't ask for something that Tmobile has no control over. Tmobile phones are the ones that you can get the best deals on.

    Now practice and go get them!

    Good luck!
  15. Pat Bowa

    Pat Bowa Newbie

    I think I am going with the Blackberry Bold 9700. You can't go wrong with Blackberrys
  16. Remillard

    Remillard Newbie

    I thought I'd report my experience with the customer service.

    At the moment, I'm not concerned about a replacement for the phone, however since I had extended my contract with the phone, my goal was to get the terms of the contract modified (essentially voided) while I evaluated other hardware.

    I talked with the initial operator for a bit, explaining the issue. I was polite, explained the issue with the lack of support the phone has received, the lack of updates. The issue was elevated to a supervisor level. At this point I hit the brick wall. They did listen, I'll give them that much, however the woman was completely unwilling to acknowledge there is a problem and basically kept returning to the point of that I was out of the "buyer's remorse" 14 day period and she wasn't going to do anything at all.

    I bent over backwards to explain that I was generally happy with TMO, realized they were taken for a ride too by Samsung but as customers we're not stuck with a bait-and-switch. Still no dice.

    So I'm not sure what to do. Up to this point I was willing to give TMO a pass on this, but that pretty much crumbled the cookie. TMO support now looks just as bad as Samsung. I don't know whether I'll stay with them or not (leaning towards 'not' at this point, but I may cool down a bit). If it comes down to it, I can buy out the contract, painful but better than another few years of this kind of service. If I buy it out, I doubt I'll ever return.

    I know none of you can do anything about it. I'm just pissing and moaning. Maybe be warned if you take this tack though, they are starting to put their feet down.
  17. spiz

    spiz Android Expert

    You're probably best off just leaving T-Mobile. I'm considering doing the same after my contract. They're proving that they only want to cater to us with mid-range Android phones (i.e. the MT3G Slide). Aside from the Nexus One, which is really Google's phone, they don't have any phones with 2.1.

    It's probably time to pick a carrier with faster 3G/4G speeds, better coverage, and better phones. It's sad because I've been with T-Mobile since their beginning. Oh well. :(
  18. mwl1119

    mwl1119 Android Expert

    Yes you can :)
  19. Remillard

    Remillard Newbie

    Well, I guess I'm just a little surprised that they haven't quite glommed onto the fact that if you keep your geek customers happy, the word of mouth spreads. I do have the wherewithal to cancel the contract. There is a fee and I'll pay the fee. They would have gotten far more money out of me, if they had chosen to work with me. Additionally, they would have gotten more intangible benefits like word of mouth advertising that, while difficult to estimate monetarily, I'm sure does have some impact.

    I fully recognize they have the right to hold the legal cards to choose not to alter the terms of the contract, however by winning the battle, they lost the war. Oh well.
  20. rleal2010

    rleal2010 Android Enthusiast
    Thread Starter


    Sorry about your failed attempt, However, just remember that there is more than one tmobile customer servcie. Also realize that as soon as you hang up, wait a bit and call back again, it will be with a totally different person.

    Most of the time this person will have a different supervisor.

    You just have to think about what you said, and just improve on it.

    Begin off by telling that you purchased this samsung behold II a while back and you acklowledge that your past your 14 day return policy, but the main reason you didn't return it was because you were hoping to get the update but didn't.

    Some people in customer servcie are just rude. these are usually the people that have beeen there for a while. The newer ones, they literally try their best to defend you. Also, they look at your tenure, they evaluate how much you are a worth to them. If you consistently pay late, or if you are somewhat new, they might not bend at all. It might be good to pay the bill first before calling again even it it is early.
  21. rleal2010

    rleal2010 Android Enthusiast
    Thread Starter

    You know, if you edit what you said here a bit and polished it up, you could seriously have a good ending statement when you try again.

    that was really good, I almost wanted to give you a phone for free there. lol, not really, if at first you dont succeed, try and try again. (notice there are two try's in that saying and not 50, lol)
  22. Remillard

    Remillard Newbie

    *laugh* Well anyone who wants to try that line, be my guest. I hereby release it to the public domain. Companies don't get multiple attempts with me, especially given the absolute brick wall I hit. It's a bit like Doctor Who; you get your shot, and it's a completely 100% fair shot, but if you decline that's it negotiations are done.
  23. rleal2010

    rleal2010 Android Enthusiast
    Thread Starter

    Black berry has reached the top of its mountain right now. It really can't do much more. Yes it has everything a business phone can want, but it lacks creativity.

    Not to mention the lack of free apps that have compared to android.

    Yes I understand that android phones are not at the top of their mountain, however, HAVE YOU SEEN THE MOUNTAIN THEY HAVE TO CLIMB!?? damn!! its big!!!

    If you take away the physical keyboard, then the blackberry is a becoming more like a touchscreen, but part of being a blackberry is having that physical keyboard.

    android phones have physical keyboards, virtual keyboard, swype technology, it wont be long till they standardize voice to text (I know google search has it). Android phones are reinventing the way phones work.

    Look at the iPhone, it will always be just a touchscreen, nothing more. Yes it might become a better touchscreen or a faster phone, or a slimmer phone (to where it feels like your carrying a business card), but thats the best it will get.

    When you have more that 1 mind that trying to interpret different views of what the android phone should look like, more times than not, you end up with several amazing ideas. its not like the iPhone or blackberrys, where the idea has to pass the main boss. There are many different companies making devices for android, therefore there are more bosses, and more chances to reinvent the wheel.
  24. rleal2010

    rleal2010 Android Enthusiast
    Thread Starter


    I understand that your standards are high, but in their best defense, they do get a lot of people that are not looking to end their contract, they are just looking for free things. These workers have to be able to decide just how far they should go with the person they are helping, and sometimes you have this grumpy lady who just doesn't understand you.

    All I'm saying is if they didn't understand that they were going to lose you, then they thought you were just a random person trying to get something for free.

    All I'm saying is to try one more time, and make your statement clear that you really would to be help and if you can't be helped you are thinking about leaving them, when you were hoping to be a loyal customer.

    Who knows, you might get the best deal of all.

    Just try one more time, and then you can honestly say you gave it your best before leaving. Hell, you can even try right before you actually tell them that you want to end your contract, so that way they dont call your bluff.

    Your goal is to prove them that your better than the average person, you care about their company however you have been shamed upon and fooled and you will not take it lying down.

    Just try one more time and not give up on your goal the first time you dont succeed, and this time if it doesn't go your way, then just cancel it or do whatever you would like. It took me two tries to get a deal, not once!
  25. 2FR35H

    2FR35H Android Expert

    Yeah true but for the guy that wants touch everything they aren't fulfilling in the deal. Since going touch screen I can't go back that route it would seem like downgrading.

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