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Hate t-mobile, love HTC

Discussion in 'Android Devices' started by Quazar, Sep 10, 2010.

  1. Quazar

    Quazar Well-Known Member
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    So my desires been faulty for a while so I decided I'd go to the t-mobile store with my dad (the account holder).

    Discussed the repair process with them and found out that my phones warranty was voided because I had it unlocked! They tried to tell me that me unlocking it caused it to develop a software fault, which I really don't believe.

    Doubt I'm ever getting a contract with t-mobile, what a terrible policy! Apparently it is stated in the contract but I just think things like this can be easily overlooked.

    Anyway contacted HTC and they said they would have UPS pick it up from my house and repair it, no problems, no questions so I'm not too disappointed and am happy with the way HTC have dealed with this!

    Thought I'd give others the heads up on t-mobiles policy on this.
     

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  2. alackman

    alackman Well-Known Member
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    Hello, to be fair you have unlocked the phone. All of these networks are businesses at the end of the day and are primarily here to make money. yes of course customer happiness and the rest is going to help with that and yes T-Mobile as well as probably all the other networks do need to improve service. But if you unlock your phone I assume you want to use other sims in it and therefore T-Mobile lose money. Fair enough they try to protect revenue. Just my opinion and I'm really glad you have still managed to get your phone sorted anyway. :)
     
  3. sutton

    sutton Active Member
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    That is a very fair and accurate post.
     
  4. BarnumC

    BarnumC Well-Known Member
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    Ummm it did say the father was the account holder, and that he (the user) doubts if he'd get a contract AND 'its stated in the contract'
    I'd suggest there was a contract, so TM will still be getting their payments.
    Now onto debranding/unlocking.
    Why didnt the owner (the father) call TM and tell them they were going abroad and wanted to take the phone but use a 'local' sim. Most cellphone operators will unlock after a month or so anyway. That way its legal, and warranty is unaffected. Its also easier, and doesnt cost.
    Sometimes being polite works wonders. :D

    Glad HTC are looking after their end users, even if the operators aren't. Vodaphone lost 3 customers in this household because of poor care.
     
  5. Pedro7

    Pedro7 Well-Known Member
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    thing is, they may say that it's in the contract, so unlocking voids your warranty, but im sure t-mobile would rather keep a customer than stick to a little clause in the contract..

    you could start saying how its ridiculous, carphonewarehouse provide their phones unlocked to begin with, and you're seriously considering changing from them.. could work :p
     
  6. sutton

    sutton Active Member
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    But if he is using other SIMS in the phone then T-Mobile are being done out of potential revenue. When these companies come up with their phone pricing they take into account likely payments above the monthly contract fee. Which is why excellent phones are so cheap today.

    That is news to me. Who exactly are you referring to?
     
  7. DjLukeW

    DjLukeW Well-Known Member
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    Untrue. It costs between
     
  8. Quazar

    Quazar Well-Known Member
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    Hello, thanks for the responses. My dad was already paying monthly for the contract, I was just using the phone, so its not like t-mobile were losing out on revenue.
    I reckon its because t-mobile want to unlock it for you so they can make money (they charge something like
     
  9. BarnumC

    BarnumC Well-Known Member
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    TMobile with the G1 would unlock within 30 days of you getting the phone. Virgin will unlock your phone after 30 days too At least they did for me. Tell them youre going abroad, you need to use a local sim so as not to pay roaming fees and by and large they will go out of their way to help.

    Found this from the interweb

    Thanks for your email to Virgin Mobile about unlocking your phone.
    To have your phone unlocked, simply drop in to the shop you bought it from and ask for your unlock code. They'll be able to search their systems, retrieve the code and unlock your phone for you.
    Just to let you know, we can only get our hands on the unlock codes for any Virgin Mobile phone sold online, over the phone or in any Virgin Megastores or Megastores Xpress.
    As soon as your phone is unlocked, you'll be free to slip in any SIM card you like


    From their current T&C
    We may unlock your handset during any Minimum Term but this Agreement will still continue and you will still be required to pay the Charges for your Contract Allowance until the end of the Minimum Term. For security reasons you will also need to register the handset you wish to unlock with us before we unlock it for you.


    T&C here
    Virgin Mobile: Mobile Phones & Mobile Broadband - PAYG & Monthly

    So you see they still get their money, you get your phone unlocked and should anything go wrong the company will keep you sweet. If there is any way to wriggle out of it, they will, and in this case they have, but your dad still has one major weapon.. his loyal service

    Always ask the operator, they have a duty of care towards you, they also wish to keep you happy and retain your custom. I hope Quazar you get it sorted out, and that your father tells TMobile that after this debacle he will be leaving them and can he please have the PAC code for his number. As soon as that is mentioned they know he is serious about going and will be referred to the retentions dept. THEY have the skills and the authority to retain you at whatever (within reason of course) cost... 10 years of custom is worth keeping.
     
  10. neilgarr

    neilgarr Active Member
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    hold on before u praise HTC theyve had my desire for 3 weeks & still no idea when im gettin it back !!! rant over :)
     
  11. nx1977

    nx1977 Well-Known Member
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    Show me where it specifically mentions this in T-mobiles terms.

    Debranding voids your warranty, unlocking to use the phone on another network doesnt.
     
  12. teppic74

    teppic74 Well-Known Member
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    A network might decide to try to get out of a warranty, but it can't get around your basic statutory rights. If you haven't made any modifications to the phone, and you've used the phone's own software to unlock (i.e. you've entered a code), the manufacturer's warranty is still intact.
     
    nx1977 likes this.
  13. nx1977

    nx1977 Well-Known Member
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    Exactly.
     
  14. lolly

    lolly New Member
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    Hi guys just a quick add here, its an interesting topic as I deal with this kind of thing daily.
    Unlocking a phone does not void warranty, the manufacturer
    determines the warranty terms and conditions. T-mobile just mirrors the terms in their Contract.

    The reason that unlocking is discouraged is because T-mobile provide contract devices at
    a discounted rate as they depend on recovering the cost via line rental and the revenue gained from the inbound calls made to the associated SIM. Mobile networks don't want you using other network SIMs as most of their money is made from cross network inbound calls.

    It doesn't make it right but its the nature of the mobile industry.
     
    nx1977 likes this.
  15. Quazar

    Quazar Well-Known Member
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    My dad is still using the 2 year contract he signed with them though, so its not like they're losing out.

    Will update this thread when I get word back from HTC on the repair.
     
  16. alackman

    alackman Well-Known Member
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    ok fair one, t-mobile still getting their monthly money. But I still think that it is acceptable to place these caviats into their contracts. They have to have a one size fits all when it comes to the legal stuff. There is no way they could say to one customer that the warrenty is now lost and another that they can still use it depending on how mcuh money that customer paid to the company on a monthly basis. Bottom line, if you dont want a phone to be locked to a network, buy one that isnt and your warrenty will be fine, if you dont want a phone that is branded, buy one that isnt etc etc. I myself am regretting not paying the extra
     
  17. Quazar

    Quazar Well-Known Member
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