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General Have you called Verizon today?

Discussion in 'Android Devices' started by jmj3783, Nov 8, 2011.

  1. jmj3783

    jmj3783 Well-Known Member
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    Since there are so many diff answers from reps as to when the phone will ship.....what date have you been told it will be RECEIVED?
     

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  2. sean76

    sean76 Android Expert
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    Honestly...we probably have more answers then those reps have.
     
  3. jmj3783

    jmj3783 Well-Known Member
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    Very true! Just hope that I get the phone on the 11th. Of not there is something very wrong with Verizon and their commitment to those loyal enough to order it having not even personally reviewed it in store.
     
  4. sean76

    sean76 Android Expert
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    I think its insane how they handle all they're Android device launches...mainly starting with the Bionic....all the way to the present time...lol, so up in the air.
     
  5. broady

    broady Well-Known Member
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    Verizon CS just now told me the shipping date 11/10/11 with "2 Day Air" which puts that on Saturday. I ask her about Saturday delivery and she stated "oh Saturday well you should receive 2 business days so the phone should arrive Monday 11/14/11" I told her that is what i have been told by 4 or 5 other customer service reps as well. I preordered 10/27/11 and ask why do the people that made a commitment to Verizon early by preordering are having to wait 4 days after the release in the store. Before she could answer, i said please don't tell me it guarantees me a reserved phone because i could easily arrived before the store open and be first in line for the phone. I preordered thinking i would get it a day or 2 early not 4 days late. Keep in mind was i extremely friendly her the whole time during the call! She hung up on me without a response! I really don't feel warm and fuzzy about this. I also realize that most Verizon employees have no clue period so all we can do is be patient. I am still hopefully of a early deliver Thursday or a late day Friday fedex delivery. Anyway that is what i was told today.
     
  6. al23

    al23 Well-Known Member
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    I was told I would receive it on the 14th. This after the rep tried to tell me the 11th. I then asked for confirmation. He checked with a supervisor. For what that's worth.
     
  7. menmyjeep

    menmyjeep Well-Known Member
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    I have purchased several phones from Verizon.com and have always received the phone with free overnight shipping. I too spoke to a rep. yesterday who told me that it would ship out on Thursday and delivered on Friday.(Period). I know, I know, everyone has an opinion.....or a difference thereof. I would be very surprised if we didn't ALL get the phone on Friday!
     
  8. jmj3783

    jmj3783 Well-Known Member
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    I hope this is correct. I know my mother just ordered a $25 phone from Verizon and it came next day. So i'm hoping for the same here...
     
  9. MobileRob

    MobileRob Member
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    For what it is worth, I just called VZW support and after several attempts she was initially unable to tell how the phone would ship. But patience was the key and she put me on hold and when she came back she said she was able to confirm the shipping method was overnight and that I would receive it by Friday.

    It seems reasonable to expect VZW based on previous experiences with purchases, that they would make sure we got the phone by Friday. :cool:

    My two cents ...
     
  10. al23

    al23 Well-Known Member
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    Well, FedEx does deliver on Veteran's Day according to their website....

    I was giving Verizon until the end of today....maybe I'll wait. I see some signs that my Incredible 2 should be retired. And I am really scared to buy a Bionic from anyone...
     
  11. cereal killer

    cereal killer Android Expert
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    ALL pre-orders are shipping next day. Confirmed.........
     
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  12. broady

    broady Well-Known Member
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    Confirmed by who?
     
  13. cereal killer

    cereal killer Android Expert
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    Somebody I know inside Verizon. She ran a dummy pre-order through for me to bring up shipping options and there is no other option except next day.

    It's standard shipping on all pre-orders she said
     
  14. jmj3783

    jmj3783 Well-Known Member
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    I hope!
     
  15. al23

    al23 Well-Known Member
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    Now I am told "estimated delivery by the 10th." As always, Verizon is a paragon of consistency. No shipping info was available on the agent's screen.

    I am just stunned they are handling this so clumsily.
     
  16. azhalvy13

    azhalvy13 Member
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    Just to add to the comedy...

    Here's how my conversation went today at Laguna Niguel Verizon Store:

    Rep: Hi, can I help you today?
    Me: Yeah, I preordered the RAzr, just stopping by to check it out again
    Rep: ok, they are right over there.....
    Me (about 15min later) I was wondering if you could tell me when my preordered phone would be shipped.
    Rep: um, well..I think it's...(now looking at their sign) 11.11.11
    Me: That's when I will have it or when it will be shipped?
    Rep: Yes
    Me: No, my question is when will it be shipped? My confirmation says 11.10 for shipping date.
    Rep: oh, yeah, the 10th (manager walks up) She asks the manager the shipping date, manager says....(no joke) I'm not sure...you should get it pretty soon...

    Me: Ok, thanks (leave the store)

    Im a huge Verizon Wireless service coverage fan but their 'customer' service is a joke.
     
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  17. broady

    broady Well-Known Member
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    LOL!!!! Ain't that the truth.....
     
  18. jmj3783

    jmj3783 Well-Known Member
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    Well Verizon rep I just spoke with said that ALL USA orders will be at your door by 3pm tomorrow guaranteed.
     
  19. sean76

    sean76 Android Expert
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    It's as of recently....honestly I don't know what happened? They used to have really good, informative reps!

    Now most aren't playing with a full deck, and some even have the nerve to get nasty and pissy...lol
     
  20. jmj3783

    jmj3783 Well-Known Member
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    Every time I speak to a Verizon rep, I know twice as much as they do about plans or phones. Verizon is the Only job where you can get paid to know less about your products than the general public.
     
  21. Great1

    Great1 Well-Known Member
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    Do you guys know if VZW offers the instant rebate in the stores just like they do online?
     
  22. Martimus

    Martimus One bite at a time...
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    If I'm not mistaken I believe that the "instant rebate" that they reference on the web site is an online thing. If your account is eligible for other discounts the in-store employees should be able to apply that when you order.
     
  23. Great1

    Great1 Well-Known Member
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    Ok great, I hate having to mail back the rebate forms and wait weeks and weeks for the money to come in.
     

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