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Support Having a problem with Kies when trying update my Ace to 2.3?

Discussion in 'Android Devices' started by SSDD11, Jul 30, 2011.

  1. SSDD11

    SSDD11 Lurker
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    Hi new here,

    Opened up Kies today and found I had my update for the Samsung Galaxy Ace on Three.

    Everything works as it should. Phone syncs up fine, and asks me if I would like to update the firmware. Everytime I click on update Kies crashes, and I get this error on Windows 7 Ultimate:

    Description:
    Stopped working

    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: gt-s5830.exe
    Problem Signature 02: 11.7.6.1
    Problem Signature 03: 4e13ef03
    Problem Signature 04: FirmwareUpdateAgent.Common
    Problem Signature 05: 1.0.0.0
    Problem Signature 06: 4e13ef03
    Problem Signature 07: 1fd
    Problem Signature 08: 0
    Problem Signature 09: System.IndexOutOfRangeException
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057

    Not sure why this keeps happening. Hopefully someone will be able to help, or point me in the right direction?

    Kind regards.
     

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  2. SSDD11

    SSDD11 Lurker
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    Here's what keeps on happening :mad:
     

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  3. Gammer

    Gammer Android Enthusiast
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    Have you checked to see if you have the latest version of Kies installed?
     
  4. SSDD11

    SSDD11 Lurker
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    Yep, check it and have re-installed Kies with the latest version. Yet still have the same problem?
     
  5. SSDD11

    SSDD11 Lurker
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    Have also tried to update the firmware on my partners laptop. Which throws the same problem at me, very confusing and frustrating :mad:
     
  6. Gammer

    Gammer Android Enthusiast
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    I honestly don't know mate,I've seen people having problems updating the firmware with Kies hanging or just disconecting the phone but not with the errors you have:thinking:

    If it's happening on your partners lappy aswell sounds like it's deffo a phone issue rather than kies.
     
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  7. SSDD11

    SSDD11 Lurker
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    Really hope it's not the phone, as have only had it since the 18th of this month.

    I might try doing a factory reset and see if that helps, will comment and keep you up-to-date.

    Thanks for commenting, appreciate that you have tried to help me.

    Kind regards.
     
  8. SSDD11

    SSDD11 Lurker
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    Have had no luck even after factory reset. Have been looking into the troubleshoot error, and it seems that it could possibly be a Windows related error.

    Will see if I can do it on XP instead.
     
  9. chismay

    chismay Android Enthusiast
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    then again a friend of mine went through 3 laptops and a desktop before getting the update to work. strangely enough the first worked after re-installing kies.
     
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  10. SSDD11

    SSDD11 Lurker
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    Wish I was as lucky lol! what OS was the laptop running that worked for update?
     
  11. hariharan1289

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    i have the same problem too.. does anybody have a solution for this.
     
  12. dineshlives

    dineshlives Lurker
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    kies firmware update will not work on windows 7 it works only on XP guys pls try it
     

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