I have been having problems with my Verizon prepaid plan lately. I have lived in the same area (California Central Coast area) for 8 months with the same Verizon prepaid plan and same phone, Galaxy S4. Up until 2 weeks ago I never had a dropped call in my home area (inside or outside). In the last 2 weeks, I haven't been able to make or receive calls with any success. Same thing for my wife, also on Verizon prepaid, but with a Moto Droid M. We get a full 5 bars 4G, and as soon as you place a call (or try), it drops down to 1 or 2 bars, and drops the call, or cannot connect to begin with. I have talked to customer service many times. They have tried everything with my phone, short of a factory reset (new sim card, resetting the service, etc). They say that I am in a marginal service area and my phone is showing as roaming on their system. I asked how I could be roaming if I have a tower 1/4 mile from my house. Their response was that it wasn't a tower that could be used by the prepaid plans, that it was a contract tower. That was the first I ever heard about prepaid vs post paid plans using different towers. Their solution to me was for me to sign up on a contract (post paid) plan. The guy at the Verizon store didn't seem to understand the system well enough as he said pre/post paid all used the same towers. The next customer service person I got when I called in also said that there are different towers. So, the only thing I can figure is that there is either something wrong with the tower that I have been using, or something has changed with the tower (i.e. something reduced the signal strength). I told them I do not agree with the marginal coverage argument since I had great service until 2 weeks ago and now I have none. My questions: 1) Has anyone ever heard that the prepaid plans use different towers? To me this is totally misleading as I am not receiving Verizon Wireless, I am getting something different. I might as well have AT&T or TMobile. 2) Are there any suggestions for how I might help point customer service in the right direction to solve my problem?