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Support hawaii ascended G7 lock screen issue

Discussion in 'Android Help' started by grum, Feb 25, 2016.

  1. grum

    grum Lurker
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    Feb 25, 2016
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    so from the moment I've had this phone this issue has plagued my existence, sometimes when I'm using my phone it will randomly lock over and over for a minute or so, but not to the usual lock screen. the lock screen will change to a black background with a round clock, with a spinning light going in a circle counting intervals of 60 seconds. it sometimes dose this in the middle of calls and I have to wait for the person to hang up. pressing the lock/unlock button doesn't work and if it doesn't go away I usually have to do a simulated battery pull. I've just finished a 12 hour shift and had to ask my boss's boss to hang up because I couldn't work my phone.
     

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    #1 grum, Feb 25, 2016
    Last edited: Feb 25, 2016
  2. grum

    grum Lurker
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    Feb 25, 2016
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    ok so for anyone experiencing this issue. go to options > smart assistance > smart cover. then just turn it off. 8 months and only figuring it out now....
     
    svim likes this.

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