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hawaii ascended G7 lock screen issue

Discussion in 'Android Help' started by grum, Feb 25, 2016.

  1. grum

    grum Lurker
    Thread Starter

    so from the moment I've had this phone this issue has plagued my existence, sometimes when I'm using my phone it will randomly lock over and over for a minute or so, but not to the usual lock screen. the lock screen will change to a black background with a round clock, with a spinning light going in a circle counting intervals of 60 seconds. it sometimes dose this in the middle of calls and I have to wait for the person to hang up. pressing the lock/unlock button doesn't work and if it doesn't go away I usually have to do a simulated battery pull. I've just finished a 12 hour shift and had to ask my boss's boss to hang up because I couldn't work my phone.
     


    #1 grum, Feb 25, 2016
    Last edited: Feb 25, 2016
  2. grum

    grum Lurker
    Thread Starter

    ok so for anyone experiencing this issue. go to options > smart assistance > smart cover. then just turn it off. 8 months and only figuring it out now....
     
    svim likes this.
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