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Discussion in 'Android Devices' started by dominicanyor, Apr 7, 2010.

  1. dominicanyor

    dominicanyor Well-Known Member
    Thread Starter
    56

    Mar 11, 2010
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    56
    Jacksonville fl
    Hello people, after most of us calling sprint and asking them about our issues that we have with our phones and the rep tells us a different story all the time. what do you do when you receive a call back from sprint asking if the rep was able to help you out or solve the issues that you had???? how do you rate the csr???
     

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  2. acp

    acp Well-Known Member
    78

    Nov 13, 2009
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    I always rate them well and then complain about how much misinformation I receive from Sprint. It's a vicious cycle.
     
  3. pwabbit

    pwabbit Well-Known Member
    78

    Oct 19, 2009
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    78
    I guess we should rate them on their ability to know answers to routine questions. I really think we are pushing the limit when asking a tech when a certain event will happen or on the extreme intricacies of our phones. The tech might be offering office here-say but we shouldn't rely on that. I would give a "no comment" to the rating person. If pressed, I would say "I asked an impossible question" and leave it at that. We need to be fair.
     
  4. dominicanyor

    dominicanyor Well-Known Member
    Thread Starter
    56

    Mar 11, 2010
    321
    3
    56
    Jacksonville fl

    Agree.
     
  5. dominicanyor

    dominicanyor Well-Known Member
    Thread Starter
    56

    Mar 11, 2010
    321
    3
    56
    Jacksonville fl

    Agree.
     
  6. Little Darwin

    Little Darwin Well-Known Member
    63

    Mar 18, 2010
    349
    37
    63
    Male
    Systems Analyst
    Wilkes-Barre, PA
    How about the, "Answer 6 quick questions" but they go on to ask a dozen questions, especially if you count having to answer "Are you sure?" several times . ;)
     
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