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Support 'Hello' turnoff problem

Discussion in 'Android Devices' started by airassisted, May 26, 2010.

  1. airassisted

    airassisted Member
    Thread Starter
    25

    May 26, 2010
    9
    0
    25
    Retail Manager
    Blackpool
    Hi, just got my Desire and LOVE IT!! But, one small problem, when I get a call the screen goes blank, almost as if it goes to sleep - and it won't wake up by pressing the 'on' button!!

    Is it normal for the screen to go off??
     

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  2. ranko

    ranko New Member
    5

    May 19, 2010
    3
    0
    5
    Its normal :D, it goes off to reserve power.
     
  3. Lars PA

    Lars PA Member
    6

    Apr 21, 2010
    8
    1
    6
    There is a light sensor to the left of the HTC logo above the screen. It senses that you are holding the phone to your ear. If you have a finger close to it it will blank the screen even if the phone is in your hand (during calls).
     
  4. airassisted

    airassisted Member
    Thread Starter
    25

    May 26, 2010
    9
    0
    25
    Retail Manager
    Blackpool
    many thanks, is there any way to turn it off? failing that, how do I end a call if the screen is black?
     
  5. robheald

    robheald New Member
    5

    May 26, 2010
    2
    0
    5
    England
    Basically, when you put your phone to your ear, the phone goes blank. This is so you don't accidently click 'End Call' when holding it against your face (Since the phone is touch and all). So when you move the phone away from your face, the screen will come back on and you can click end call :)
    Try it by ringing your house phone or something, and putting your finger along the HTC logo at the top of the phone :)
     
  6. airassisted

    airassisted Member
    Thread Starter
    25

    May 26, 2010
    9
    0
    25
    Retail Manager
    Blackpool
    So far as I can tell, as soon as I dial a number the screen goes 'off' before I lift it to my ear .....

    The screen doesn't come back on, when I move it away .....


    HELP!! lol
     
  7. Teknik

    Teknik Well-Known Member
    53

    Dec 26, 2009
    247
    54
    53
    Guru
    Ipswich
    Unboxed this phone about an hour ago, my brother has just bought it. We are having exactly the same problem, tried the proximity sensor and if it is that its jammed on, any test apps ship with the desire? the *#*#1234#*#* (which works on my galaxy) doesnt work on the desire to check if its the prox sensor.

    Did anyone figure out how to fix this? Or do we have a lemon?
     
  8. nx1977

    nx1977 Well-Known Member
    163

    Feb 8, 2010
    2,421
    174
    163
    UK
    If you are using a case or screen protector, make sure the sensor isnt covered! ;)
     
  9. Bully74uk

    Bully74uk Well-Known Member
    43

    Apr 21, 2010
    187
    29
    43
    Wiltshire, UK
  10. Teknik

    Teknik Well-Known Member
    53

    Dec 26, 2009
    247
    54
    53
    Guru
    Ipswich
    Phone is virgin out of box, no screen protector.
    Have scanned that thread, no fixes on there that work, only suggestions :(
    Fortunately he doesnt really use the 'phone' to call people :-D Which is kinda ironic but there you go.
     
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