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Support Help! .15 update bricked phone?

Discussion in 'Android Devices' started by Crosley123, Mar 28, 2013.

  1. Crosley123

    Crosley123 Well-Known Member
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    Help! I have had the HTC Incredible (Verizon) since the first day it came out. Based on comments here, I have avoided upgrading to the .15 software. But, quite on mistake, I hit the Install Now button when it popped up unexpectedly. It counted down and seemed to install without issue. And sure enough at 2 AM it started with "Droid Droid". But, it got stuck on the red eye at some point. So after an hour, I pulled the battery and it rebooted normally. Appeared to work fine all day today.
    BUT THEN PROBLEMS! The phone (which has worked perfectly for 3 years) just started going nuts. Locking up, programs won't launch, won't even reboot sometimes. Have to pull the battery constantly. Tried clearing cache and no help.
    Thoughts? Ideas? Help? Verizon is getting a call from one PO'd customer tomorrow but I'd like some help first. Thanks.:thinking:
     

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  2. sdrawkcab25

    sdrawkcab25 Well-Known Member
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    If clearing the cache hasn't helped, you probably need to do a factory reset. Just to be clear though, are you booting into recovery and clearing the cache from there?
     
  3. Crosley123

    Crosley123 Well-Known Member
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    Yes, that is how I am clearing the cache. And exactly the same problem tonight. Fine all day and around 8PM or so a ton of weird problems. Not happy at all with this update. GRRRRR!
     
  4. Crosley123

    Crosley123 Well-Known Member
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    So...Verizon and HTC are telling my my only option is to root the phone? Point me to how to root my Incredible? Help...!
     
  5. sdrawkcab25

    sdrawkcab25 Well-Known Member
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    Have you tried a factory reset?
     
  6. Crosley123

    Crosley123 Well-Known Member
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    Yes. Factory reset twice with no luck. Obviously something went wrong with the update. :(
     

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