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Help! After Hard Reset Can't Get Back In

Discussion in 'Android Devices' started by Teresa A Walker, Mar 26, 2019.

  1. Teresa A Walker

    Thread Starter

    Ok I have a Samsung Galaxy s9. I sold it on Ebay. They sent it back and asking for refund. BUT It was in a different language i couldn't read. So I did a HARD RESET and wiped everything. Now every time I try and log back in it tells me to log in with previous owner google account. I do, but it boots me back out again. It doesn't recognize my old account info. I'm so upset. This person paid $400 now wants a refund. And I'm locked out of my phone and its worthless now. I can't resell it. Any suggestions would be greatly appreciated!

    Thanks
    T.
     


  2. Jfalls63

    Jfalls63 Android Expert

    Chances are that they set the phone up with their Google account information and didn't remove the account before sending it back to you. You will need to get in touch with them to get info to be able to log in and remove their account.
     
    millerkaren808 likes this.

Samsung Galaxy S9 Forum

The Samsung Galaxy S9 release date was March 2018. Features and Specs include a 5.8" screen, 12MP camera, 4GB RAM, Exynos 9810 processor, and 3000mAh battery.

March 2018
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