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Support HELP! Androd 2.3 Update killed my phone!

Discussion in 'Android Devices' started by fwillson, May 28, 2011.

  1. fwillson

    fwillson Member
    Thread Starter
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    Dec 21, 2009
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    My phone auto updated this morning and now is no longer functioning. Every time you touch it the screen goes black and the clock freezes. The only thing that remains is status bar at the top. It won't accept any phone calls. I've rebooted 6 times now with the same result.

    My phone is critical to my work and need to get it fixed ASAP. I'll go to Verizon later today (but would prefer to fix it this morning.)
     

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  2. quickaudi

    quickaudi Well-Known Member
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    Jul 15, 2010
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    You could reboot into recovery, wipe data and cache and reinstall, or you could sbf back to stock
     
  3. fwillson

    fwillson Member
    Thread Starter
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    Dec 21, 2009
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    Sorry for the novice question but could you tell me how to reboot into recovery?
     
  4. Metfanant

    Metfanant Well-Known Member
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    Sep 23, 2010
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    were you rooted prior to the install?? had you frozen any apps?...


    if not...the only way i can think to get yourself out of this is try a factory reset...only problem is you're going to lose everything...your apps/contacts will restore themselves once it comes back...but things like your texts will be gone..
     
  5. Metfanant

    Metfanant Well-Known Member
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    Sep 23, 2010
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    with the phone off...hold down the home key you will get to a screen with a Triangle with an exclamation point in it...then you're gonna press both volume keys at the same time (i think....it was the search key in Froyo but they changed it in GB..i believe its the volume keys now)....then you're going to select wipe data/factory reset...
     
  6. fwillson

    fwillson Member
    Thread Starter
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    Dec 21, 2009
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    Seems to have worked. Thanks for the help!
     
  7. markpan

    markpan Member
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    Apr 11, 2010
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    If anyone else had trouble figuring out navigation, the top power button is "select," while the volume buttons browse up and down.

    I had the same issue; hard rebooted maybe 20 times to no avail.
     
  8. quickaudi

    quickaudi Well-Known Member
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    Jul 15, 2010
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    wrong location to post, brother
     

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