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Support help - battery issues?

Discussion in 'Android Help' started by Android Question, Mar 28, 2016.

?

what causes your phone to suddenly turn off

  1. virus

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  2. get a new phone

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  1. Android Question

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    Ok so first off I have a HTC desire 510 and for the past few weeks my phone randomly shut off and will not cut on unless I put it on the charger . My phone goes from 88% to off all of a sudden and when I put it on the charger it is at 0% in less than 2 seconds! This is like serious sudden battery drainage. I have reset my phone and installed every anti virus and malware software possible but the results come back with nothing . Norton, McAfee, Avast, u name it they come up with nothing. Please help irk if this is a malfunction or I have a virus that can't be detected. My phone is not rooted and I barely have any apps.I never install anything.
     

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  2. Jfalls63

    Jfalls63 Android Expert
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    How long have you owned the phone?
    If you remove the battery, can you see any bulges?
     
  3. jessica plumley

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    I have had this phone for exactly a year now and I just checked the battery and I see no bulges.
     
  4. jessica plumley

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    On another note I just took the battery out when examining it ( my phone was at 33% battery after shutting down earlier and me having to recharge it) needless to say it is back at 100%. My phone can't possibly be reading the battery life accurately.
     
  5. Jfalls63

    Jfalls63 Android Expert
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    You could try another battery, about $10 at Amazon. I've read about recalibrating battery stats on phones but have never tried it.
     
  6. Jfalls63

    Jfalls63 Android Expert
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