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Support HELP: Cannot get Kies to recognise my phone!

Discussion in 'Android Devices' started by jonesy1978, Aug 22, 2010.

  1. jonesy1978

    jonesy1978 New Member
    Thread Starter
    5

    Aug 22, 2010
    1
    0
    5
    My husband and I have just purchased Galaxy S- neither one is picked up by Kies when connecting via USB. I have tried changing the USB settings to Samsung Kies, as well as Ask on connection- no joy. Have tried another PC- no joy. Running Windows 7 v6.1.

    We are both on the Optus network in Australia which has insufficient knowledge of the products they are selling, as does Samsung itself.

    All help welcome and appreciated.
    :)
     

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  2. melll

    melll Well-Known Member
    43

    Aug 21, 2010
    444
    35
    43
    I do it all
    Toronto Ontario

    How to select USB mode.

    There are different USB modes. To access the most common, go to Sttings>About Phone> USB Settings. I select "Ask on Connection" so I have a choice when I connect, although for me, the only mode that currently works is Mass Storage mode. When you plug the phone in, go to the home screen and you will be asked which connection mode you want.



    1. set USB mode to ask
    2. After plug phone in to usb, select mass storage mode
    3. in the notification area (when you slide from top down), click where it says USB.
    4. Select mount.

    This is the only way I got my phone to work on my PC. And I have no used the samsung app that you speak of, but I dont think I need to anyways.


    Check out this thread: (its where I got the info I posted from)

    http://androidforums.com/samsung-galaxy-s/148491-answers-usb-connection-issues.html
     
  3. gerberman

    gerberman Well-Known Member
    56

    Jun 23, 2010
    112
    9
    56
    Body Armour maker
    UK

    Yes I have read of lots of people having probs, I have windows 7 and Kies finds my phone no problem, I run Kies first the plug the phone in (in Kies mode) and it finds it. I have seen people have success by trying other usb ports on the pc.
     
  4. ang3

    ang3 Active Member
    16

    Aug 24, 2010
    26
    4
    16
    Kies cannot connect to the phone. but i can access the phone thru windows and look at all the folders, i did this with the phone on kies mode in the usb settings
     
  5. ang3

    ang3 Active Member
    16

    Aug 24, 2010
    26
    4
    16
    nevermind it works now, just changed usb slots! geez
     

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