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Support HELP: Can't see all folders when connected to PC

Discussion in 'Android Devices' started by Martial Artist, Dec 1, 2013.

  1. Martial Artist

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    Hello everyone,

    New here, but not new to Android.

    I bought my wife and I the new Note 3 last thursday and getting around to seeing how everything works.

    When I connect the phone to my computer, I can't see all the FOLDERS like I used to be able to on my OLD HTC EVO 4G phone.

    The Note 3 shows up on my Windows 7 as a "Portable Devices (1)" and my HTC EVO shows up as a "Removable Disk (D:)".

    Is there something I need to do, so I can see ALL the folders in the Note 3?

    I can't get access to the /emulated/0 directory.

    Thanks for the help.
     

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  2. Martial Artist

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    I attached a screenshot, so you all know what I am talking about.
     

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  3. dontpanicbobby

    dontpanicbobby Android Expert
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    Welcome to the forums Martial Artist. Google took out the USB Mass Storage option a few OS updates ago. You should still be able to drill down to all your folders as a media device though.
     
  4. Martial Artist

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    I use an app that hides files and I'm not able to see the folder like I would in the HTC. Seems like it's hidden?

    **Thanks for the welcome by the way!
     
  5. BlueBiker

    BlueBiker Android Expert
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    Ohhhhhh, that explains why I can't get to the filesystem the same way as on my old Rezound with Ice Cream, but the MTP interface seems hokey and maybe buggy accessed from a Linux host.
     

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