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Support Help- Data Call Failure, Error code 67

Discussion in 'Android Devices' started by ffirewfire, Sep 16, 2010.

  1. ffirewfire

    ffirewfire Member
    Thread Starter
    5

    Jul 7, 2010
    6
    0
    5
    Lansing, MI
    My Hero, not rooted, started giving me this error message yesterday. I checked some other threads and they all seemed to be related to tethering, which I have never done. I tried a soft restart, but that hasn't helped and I tried to update my profile, but the phone won't even search for updates. Has anyone else had this problem?
     

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  2. alex51

    alex51 Well-Known Member
    38

    Jun 29, 2010
    132
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    Try >Main Menu>Device Self Service,select Update Profile and let it cycle thru,while there if you haven't updated the PRL recently now is a good time to do that as well,after update/s complete turn ph. off 10-15 seconds then back on.
    Let us know if that resolves it.
     
  3. ffirewfire

    ffirewfire Member
    Thread Starter
    5

    Jul 7, 2010
    6
    0
    5
    Lansing, MI
    I guess I didn't state it very well, but I have been trying to update my profile through MENU>ABOUT PHONE>SYSTEM UPDATES and when I select Update Profile it doesn't respond. It gives me the green highlight feedback, but nothing happens after that.
     
  4. JB in AZ

    JB in AZ Well-Known Member
    173

    Oct 27, 2009
    1,869
    267
    173
    Florida
    Try turning Mobile networks off and back on again in settings...If that doesn't do it, then call Sprint from a different phone. They will walk you thru a fix. It is easy.

    EDIT: Moved your thread to the Support and Troubleshooting sub forum.
     
  5. alex51

    alex51 Well-Known Member
    38

    Jun 29, 2010
    132
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    38
    System updates is not the same as Updating your profile!Follow earlier stated procedure.
     
  6. fxdc08

    fxdc08 New Member
    5

    Mar 28, 2010
    1
    0
    5
    :mad: :thinking: My htc evo started doing the same thing 9-14-10. I've tried updating my profile numerous times, tried the# #786# reset, nandroid backups...nothing. so I called sprint, they had me turn off the phone did their thing,restart and update profile the same way I did and said should be good to go....NOT! 5 data call errors today alone! Its gotta be something on sprints end. Don't see any effects on the phone other than annoying errors tho...
     
  7. ffirewfire

    ffirewfire Member
    Thread Starter
    5

    Jul 7, 2010
    6
    0
    5
    Lansing, MI
    Perhaps you are unfamiliar with the menu of the Hero Alex. What I described was in fact how one updates the profile. What you described are not even menu options.

    On another note I tried turning wireless networks off and back on again, but it was also no help. I will try ATS. I post if I make any progress.
     
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