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Support Help! Desire almost unresponsive.

Discussion in 'Android Devices' started by daddyphil, Sep 11, 2011.

  1. daddyphil

    daddyphil Lurker
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    Hi, I need some help urgently. I have a 4 month old unrooted Desire on t-mobile, updated to Gingerbread and running GoLauncherEx, with approx 30mb of memory remaining. It's well looked after, has a screen protector and gel case and hasn't been dropped, wetted etc.

    Yesterday, whilst I was using it I noticed an occasional "flickering" - bright white horizontal lines randomly appearing on the screen. Initially I put it down to electrical interference of some sort - there were storm clouds outside and my washing machine was running (not sure if this is even possible, I'm not a techie!). However, it quickly got worse, more lines appearing until the screen greyed out completely. Now I'm getting all sorts of random effects - "snowy" screen, black, multiple lines, etc.

    At first I thought it might be a problem with the screen. The phone still receives calls and I've noticed that, when I can see, it is sort of working, albeit very slowly. I am occasionally able to interact with it, but this is very limited, the screen is mostly unresponsive. The phone is also switching the screen off very quickly - it was set to timeout after 2 mins, but now doing so in less than 30 secs. Just once it appeared to return to normal operation, but this lasted around 1 minute. I'm currently unable to do much more than turn it on and off!

    I've tried turning it off, taking out the battery, but this makes no difference. I turned it off overnight in the vain hope it would return to normal this morning, but no joy.

    Any suggestions or help would be most gratefully appreciated.
     

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  2. el_jefe

    el_jefe Member
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    As you haven't been "messing" and rooting around with your phone, this seems to me a warranty issue... I'm not a specialist, but this sounds like a hardware failure to me...
     
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  3. daddyphil

    daddyphil Lurker
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    no, certainly haven't been messing with the phone, other than downloading a few apps from the market and generally improving the visuals with GoLauncher and a custom clock maker. I'm still discovering what it can do - I looked at rooting when I started to get low on space but settled for removing a few unnecessary apps and downloading the gingerbread update instead!

    It's still practically unresponsive, if anything worse than before. Was hoping it is a hardware problem (can't think of anything I've added that would cause this). I shall trot along to my nearest t-mobile branch tomorrow to see what they say - I'm presuming it'll be covered under warranty...
     
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