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Support help!!! desire was wet and now...

Discussion in 'Android Devices' started by liquidmonkey, Apr 9, 2011.

  1. liquidmonkey

    liquidmonkey Well-Known Member
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    well, had my htc desire in a waterproof pocket while skiing and guess what? the pocket is not so waterproof afterall.

    there was 'some' water in the pocket and on the phone when i realized it :(
    some = not loads but more than a few drops.

    anyway, i dried everything out for a few hours and put in the battery and it did start a few times but the screen was weird colors and the touchscreen not working so good.
    waited some more hours and now i get stuck at some sort of boot screen.

    [​IMG]

    is there anything i can do to get past this screen?
    to be clear, if i put in the battery, the phone starts on its own and goes to this boot screen.
    after a few seconds the screen changes to show 4 or 5 messages of 'cannot find image' or something like that.
    the power button and volume buttons don't seem to work at the moment.

    now the phone is in a bag of rice and i'll wait for 2 days before i try again.


    any and all advice is appreciated, thanks!
     

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  2. Kibbster

    Kibbster Android Expert
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    Oh dear.
    I wish I could bring you good news but I can't.
    Not looking good tbh mate, I hope it's still under warranty and/or insured.
    :(
     
  3. deanshep85

    deanshep85 Android Expert
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    as Kibbster said, it will most likely be bad news with the buttons.

    As others have mentioned on the boards with problems like this, water is highly corrosive with the internals and even if it 'drys' out, you will most likely have some damage on the internal parts like the contacts for buttons etc..

    I wish it was better news im afraid...like Kibbster said, I hope as well its under warrenty or insured and you can get a replacement without them hauling you over the coals as you have water damage..
     
  4. ajh94

    ajh94 Android Expert
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    They are right.. water is not good news as it also can short circuit the parts. Sorry man :(
     
  5. GingaB

    GingaB Android Expert
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    Here's some positive news! The fact your phone turns on is a good sign so I suggest you let it dry for a week and see what happens. Few weeks ago my sister dropped her Desire in a toilet bowl and at 1st it wudnt turn on so I took everything out to let it dry for a week and that did the trick. Everything works except the volume buttons. I also managed to root her phone and added custom rom which she likes so its all worked out alright. Good luck!
     
  6. deanshep85

    deanshep85 Android Expert
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    I remember the thread on that...so the volume buttons STILL not working now?

    I mean, yea its good the phone 'works' but its never gonna be 100% again :(
     
  7. StevenChap

    StevenChap Well-Known Member
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    To speed up the drying process place the battery and phone in a bowl of rice (uncooked) and leave it for a day or so.

    Rice absorbs moisture but be careful when finished and make sure you shake off every last grain
     
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  8. liquidmonkey

    liquidmonkey Well-Known Member
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    thanks everyone for the news, good or bad.
    am already doing the rice thing, fingers crossed!!
     
  9. GingaB

    GingaB Android Expert
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    I havent noticed any deterioration so far. Its been over 3 weeks now! She's very lucky!
     
  10. deanshep85

    deanshep85 Android Expert
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    but the volume keys still dont work?
     
  11. liquidmonkey

    liquidmonkey Well-Known Member
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    does anyone know what the screen shot i posted is of?
    what does it mean?
     
  12. SUroot

    SUroot Android Expert
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    It's the bootloader screen (hboot). The missing image message is normal.

    Problem though. You say power and volume buttons don't work. Volume down plus power get you to hboot so they're probably stuck on. No way to get from this screen to android so if these buttons are stuck like this, its bad
     
  13. GingaB

    GingaB Android Expert
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    Its very temperamental. Sometimes it work sometimes it doesnt. Going into recovery is hard work I have to repeatedly press volume down button to access it. As you can imagine Its a right pain! Other then that everything works perfect!
     
  14. deanshep85

    deanshep85 Android Expert
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    well still means its not 100% anymore which is sad :(
     
  15. GingaB

    GingaB Android Expert
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    Yup I know. At least Its working so hopefully It will last a while. She can upgrade but there is nothing worth getting at the moment. I told my sister to hang on until Pyramid comes out.
     
  16. deanshep85

    deanshep85 Android Expert
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    maybe a good idea...

    though saying that...how are the networks with ending/upgrading contracts? you see I havent had a contract (till now) in over 7 years...and back then you had to return the phone lol
     
  17. SUroot

    SUroot Android Expert
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    Nah your contract covers the cost of the handset so you're free to put it in your man-drawer when the replacement turns up

    If you end contract prematurely, you.have to pay up to its natural end.

    Only have to return on a warranty replacement
     
  18. deanshep85

    deanshep85 Android Expert
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    nice, I hated the contracts of old...having to send the phone back for your upgrade....never did send it back mind you...I mean mine we're bought online so would have to use royal mail to send them back...just always blamed royal mail for 'losing' it hahaha
     
  19. Nodders

    Nodders Android Enthusiast
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    I had something similar up Snowdon one year ago. Drying it off for a day or 2 and it worked fine - only oddness is that the flash fires whenever I power up or down. Recently (last couple of weeks) that stopped too. It is quite incredible how resilient and fragile modern electronics can be.
     
  20. liquidmonkey

    liquidmonkey Well-Known Member
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    so check it out!!!
    i have had the phone off for a few more days and then put in the battery and BANG, it started up after a little while.
    problem was that my battery only lasted 10 seconds so i was not able to fully test things.

    then i put the battery in again and i was back where i started, crappy boot screen.

    is there something in the phone that keeps memory of the boot screen and then disapates after a day which would explain why it started today.... or?
     
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