I'm sad as I had to return HTC Incredible on Verizon Wireless. Absolutely LOVED this device in terms of Android OS, features & blazing fast speed on Verizon Wireless but 2 most important parts of phone for me = phone & my corporate email. Phone worked, unfortunately Android Mail app for corporate email did not. 1st Incredible I picked up morning of 4/29/10 wouldn't sync w/my Exchange Server (Windows Server 2003 R2 Standard). Exchange uses a self signed certificate. Returned it 4/30/2010 & got 2nd Incredible same day. 2nd one sync'ed w/Exchange no problem. It brought in my corporate email but when I touched on "Mail" (which showed 12 new emails) on main screen following error message came up: "The application Mail (processcom.htc.android.mail) has stopped unexpectedly. Please try again." There was a button that said "Force Close". Would touch it to force close of the app & try to launch Mail again but same error came up. Did hard reset - didn't help. Deleted account & synced again - didn't help. Went to Privacy and reset phone to Factory Default and synced again - didn't help. Google Nexus One has same issue but with a different processcom error (their error is "process com.android.email"). Found this fix on a few Nexus One forums, but unfortunately Incredible Mail app doesn't have the "Clear Data" button, just "Clear Cache": Open Settings --> Applications --> Manage Applications Tap Menu, choose Filter then choose Running Tap the Email (Incredible is just "Mail") App then Tap Clear Data button Side notes, have a Verizon HTC Droid Eris, Verizon Motorola Droid and a T-Mobile My Touch on our Exchange Server. Sync of all 3 phones was a breeze! No problems. Also, my personal GMail worked beautifully for me as well as my POP3 verizon.net. Really do want to stop using my BlackBerry Curve 8330 which I am now back on. Returning Incredible was hard to do but phone & email are what I use a smartphone for most. Anybody else out there have this issue? If yes, did you get it resolved? How? HTC, if you are out there ... can you get me in touch with somebody internally that may be able to provide me with a fax for your Mail application or with somebody that can tell me if an OTA will be forthcoming that will address this problem? Thank you.