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help for my phone

Discussion in 'Android Help' started by Allexandraa045, Feb 26, 2016.

  1. Allexandraa045

    Thread Starter

    hello,
    i am allexandraa. i have samsung galaxy j7. My phone generate some codes and after that switched off. Will you please help me what can i do.
     


  2. Yilia Feng

    Yilia Feng Lurker

    hi dear,
    Would you please send the screenshot of the code here?
     
    Hadron likes this.
  3. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    Or, if you can't do that because it won't turn on, tell us as much as you can about them?

    Otherwise all I can suggest is pull the battery out for a couple of minutes, then try to turn it on again. Put it on charge if necessary. If you cannot get it to respond at all there is nothing you can do apart from repair, but if you can get any sign of life then tell us what it does and we can see what the options are.
     
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