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Help me with my LG G3 d858hk dual sim LTE problem

Discussion in 'Android Devices' started by blablayt, Jul 18, 2017.

  1. blablayt

    blablayt Lurker
    Thread Starter

    Hello everyone,
    I bought second hand LG G3 d858hk few days ago, phone works like a charm, exept 1 thing, network.
    1.When i'm using phone it gets 3g network, i have everything set up for 4g but never get it.

    2.When i get a call , during it and few minutes after it, my phone gets only 2g signal.
    I will give you all information you guys need, just to get this work, and will try anything.
    Thanks
     


    snmusa42 likes this.

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  2. ExLegionAir

    ExLegionAir Well-Known Member

    do you have 4g coverage in your area
     
  3. ExLegionAir

    ExLegionAir Well-Known Member

    also i take it the phone is dual sims phone did you try putting the sims card in the other sims slot
     
  4. blablayt

    blablayt Lurker
    Thread Starter


    I do have coverage in my area, tried with other sim slot, other slot is only 2g
     
  5. mikedt

    mikedt 你好

    "d858hk" I presume you're not in HK (Hong Kong)

    Are you in the US or Canada, and who's your carrier? Because dual-SIM phones are usually intended for sale and use in Asian countries, like China, India, Malaysia, etc. and so may not have the North American bands.
     
  6. blablayt

    blablayt Lurker
    Thread Starter


    I'm from Serbia actually, and my carrier is Telenor, called them, they said it's all good on their side, so it gotta be the phone.
     
  7. mikedt

    mikedt 你好

    Think that's the problem. There's certain 4G LTE bands that are only used by some European carriers, and an LG that's apparently intended for Hong Kong wouldn't have them.
     
  8. blablayt

    blablayt Lurker
    Thread Starter


    I'll check LG coverage in Serbia.

    I could handle with 3g only but i'm more annoyed that when i call someone, my network goes 2g, and the next 5-10 minutes after call, then goes back to 3g
     
  9. ExLegionAir

    ExLegionAir Well-Known Member

    When I looked up the phone I did not realize the Hong Kong good eyes
     
    mikedt likes this.
  10. mikedt

    mikedt 你好

    I think the problem specifically is the phone doesn't have LTE B20 800MHz, which is used by carriers in Europe but not Asia, and so a HK version dual-SIM LG doesn't have it.

    Me being in China, the mention of dual-SIM and "HK" caught my eyes straight away. :)

    Sounds like the OP's dual-SIM G3 is a grey import into Serbia from Hong Kong.

    If it had LTE 4G service, the network going to 2G during and after calls probably wouldn't happen, because of VoLTE.
     
    #10 mikedt, Jul 19, 2017
    Last edited: Jul 19, 2017
    blablayt and ExLegionAir like this.

LG G3 Forum

The LG G3 release date was June 2014. Features and Specs include a 5.5" inch screen, 13MP camera, 2/3GB RAM, Snapdragon 801 processor, and 3000mAh battery.

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