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Support HELP! MY HTC ONE MINI KEEPS SHUTTING DOWN!

Discussion in 'Android Help' started by Ugochick3, Dec 18, 2014.

  1. Ugochick3

    Ugochick3 Lurker
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    I my htc one mini two weeks ago and it has been working pretty well. However, it shut down when I tried to make a phone call today. It has done the same thing about ten times today. If I call or pick up a phone call, it shuts down. I've done uninstalled all my apps and done a factory reset and I keep getting the same response. What should I do?
     

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  2. Hadron

    Hadron  
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    Does it shut down if you do other things which increase power drain, e.g. start up Google Maps (GPS + mobile data + screen should add a fair power drain)? If so that would suggest a problem with the battery or power circuitry.

    If it really is just turning off, and you've already done a factory reset, I'd get it repaired or replaced (2 weeks old I'd try for replacement as it's been sold with a fault, but it may depend on where you are and what consumer laws are in your country).
     
  3. Ugochick3

    Ugochick3 Lurker
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    Thank you. Really it just goes off itself. In fact, it just went off and has refused to come back on. It was definitely sold with a defect.
     

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