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Support Help, my new Tattoo won't Sync using HTCSync

Discussion in 'Android Devices' started by KEZ, Nov 24, 2010.

  1. KEZ

    KEZ New Member
    Thread Starter
    5

    Nov 24, 2010
    1
    0
    5
    Sydney, Australia.
    Hi There,

    I just got the HTC Tatoo a few days ago, & I can't get it to sync with my Outlook Contacts & Calander. I'm using the latest version of HTCSync, downloaded from the HTC website. (Done it 5 times now, deleting the previous one first).

    I've contacted the supprt line 3 times already, & after getting really frustrated with the lack of help, they promised someone higher up the chain would call me back with a solution, but they haven't followed thru!

    My laptop is running XP (sp3) & my version of Outlook is 2003.

    The Sync program loads (very slowly from the "ASIA 1 or 2" option, then installs ok & even pops up onto the screens of both the laptop & phone when the HTC supplied cable is connected.

    I don't get any error msg's, jus the HTCSync window on the laptop, & the phone just shows the sync symbol, a white triangle with a ! thru it in the top left corner. It also says "Syncronising..." but nothig else happens.

    When I try to click on "Sync Manager" nothing happens either!

    I have the "usb debugging" option cheked on the phone.

    Has anyone else had this problem?

    My last 2 phones (02 & Nokia) had no problems at all.

    Hoping someone can help,

    Kind Regards,

    Kez.:thinking:
     

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