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Help - my phone has stopped receiving MMS

Discussion in 'Android Devices' started by billvasko, Jun 2, 2011.

  1. billvasko

    billvasko Lurker
    Thread Starter

    I have an HTC Eris on Page Plus Cellular. Everything was working fine till yesterday when I was no longer receiving MMS, including pics, videos, and facebook text updates. I am receiving SMS just fine, and I am connecting to the internet with no problem.

    I called Page Plus, and they tried everything to reset the phone including pulling it off the network and re-adding it. I have gone thru every connection setting. I am using Go SMS Pro, but I still have the original android text program loaded. Neither program is receiving MMS. I was going to try re-installing Go SMS, but I have a bunch of MMS messages saved in their folder feature, and I am afraid I will lose them all.

    Any suggestions?? I am totally frustrated and almost resigned to going to Verizon and signing a contract, which will double what I am paying on Page Plus.
     


  2. AndroidSPCS

    AndroidSPCS Android Expert

    You can try downloading SMS back up apps on the marketplace to see if you can save your MMS messages, and then reinstall Go SMS.

    FWIW I have MMS issues with Sprint sometimes as well, sometimes I don't get picture mail on my phone, but they show up online.
     
  3. billvasko

    billvasko Lurker
    Thread Starter

    Thanks.....how do you check them online??
     
  4. Yeah, unfortunately, problems with sms and mms can ONLY be fixed by your carrier. It's something on their end.
     
  5. MyNamesTooLong

    MyNamesTooLong Android Expert

    Why not save the media in the old mms' to your sd card before re-installing go sms?
     
  6. billvasko

    billvasko Lurker
    Thread Starter

    Thats what I just did Names Too Long =)
     

HTC Droid Eris Forum

The HTC Droid Eris release date was November 2009. Features and Specs include a 3.2" inch screen, 5MP camera, 288GB RAM, MSM7600 processor, and 1300mAh battery.

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