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Support Help! My wife's PIN stopped working

Discussion in 'Android Devices' started by ericsbcn, Jun 4, 2016.

  1. ericsbcn

    ericsbcn Member
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    My wife has an S7. Today, she tried to unlock her phone with the PIN and it told her it was invalid. She tried a few more times with no luck and now it's telling her she only has 5 more tries left.

    She used the phone yesterday with no problems. She's certain she hasn't changed the PIN. She never did the fingerprint thing, so that's not an option. Anything else she can try?

    We are on Verizon. Would taking it to a Verizon store do any good?

    Thanks.
    - Eric S.
     

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  2. chanchan05

    chanchan05 The Doctor
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    No. They'll just tell you to factory reset it.

    If I remember correctly Android Device Manager activates by default as soon as you login to your Google Account on the phone. I suggest log onto ADM on a PC browser and reset the password from there.
     
  3. ericsbcn

    ericsbcn Member
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    Problem solved. We restarted the phone and then it worked. And seems to be fine now. The first thing we did was set the fingerprint thing so she'd have a backup way to get in.

    Thanks for the suggestion about ADM though. But don't you have to install it on the phone first?

    - Eric S.
     
  4. svim

    svim Android Expert
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    Android Device Manager is already a part of your Google account, just log into it to make sure it's enabled. (Also, leaving Location on is part of its functionality.)
    https://support.google.com/accounts/answer/3265955?hl=en
     
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  5. chanchan05

    chanchan05 The Doctor
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    As mentioned above, ADM is already built in. I would also advice to sign up for Find My Mobile by Samsung. It's similar service to ADM, and it wouldn't hurt to have multiple options in recoveries.
     
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  6. ericsbcn

    ericsbcn Member
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    Oh okay. I thought you were talking about this app: https://play.google.com/store/apps/details?id=com.google.android.apps.adm&hl=en

    I can't seem to find where to turn that on, though. In your link, it says to go in Google on the settings page, but I don't have that on the S7. I tried under "Location" and "Lock Screen and Security", but no luck there either. Any other suggestions?

    Thanks.
    - Eric S.
     
  7. svim

    svim Android Expert
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    You can install that app, it's basically the same thing but there should be a 'Google Settings' app in the Apps folder.
     
  8. ericsbcn

    ericsbcn Member
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    Hmm. If I open Apps, I don't find anything called "Google Settings". There is a Google folder with items like Gmail, and You Tube. That also has an app called Google, which is the "OK Google" thing. I opened that and looked in it's settings, but couldn't really find a "Security" item.

    Then, apart from the Google folder, there is an app called "Settings", which opens the normal settings, the same as pulling down the notification bar and pressing the little gear icon. But, again, nothing called "Google Settings". I have them sorted alphabetically, so I would think it would be right there with the G's, but no.

    I did install that separate Device Manager app a couple of weeks ago. I couldn't get it to work and uninstalled it. Maybe that's why?
     
  9. chanchan05

    chanchan05 The Doctor
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    On an S7:

    Open Settings>There will be an entry there labeled Applications>scroll to bottom>Google Settings. That's what you're looking for.


    Since you got the phone open anyway, activate Find My Mobile under Settings>Lockscreen and Security. It's Samsung's own brand of the Android Device Manager. It in fact came first before ADM is I remember correctly. My original Galaxy S got it as an update before. At least you can have two options.
     
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  10. ericsbcn

    ericsbcn Member
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    Thanks! There it was. And everything was turned on already. I checked from my computer and the location and other stuff seemed to be working.

    Thanks again.

    - Eric S.
     
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Samsung Galaxy S7

The Samsung Galaxy S7 was launched in 2016 and was one of two devices in the lineup. The device features a 5.1-inch display with a resolution of 2560 x 1440, 4GB of RAM, 32GB of storage, and a 12MP rear camera.

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