Help HELP needed caller ID not showing

[cuteenough]

well, obviously, this is a nightmare, when my phone is awake (not locked) caller ID with picture shows normal, once it goes to sleep (screen dims) and i receive a call, i need to pull the ring up (answer or decline) to see who was calling.

the strange error started once i returned from other country, only change i did was turning mobile date off then on, and introduced pattern lock. i killed the pattern later, since, but no caller ID ...

phone is new, not rooted, i didnt messed too much with any app. tried to reset it, turn it on and off, but no luck since.

you can imagine how this disturbs me in everyday life.

i have installed 3rd party app, but its temp solution, please help

 

[OutOfPhase]

Hi cuteenough and welcome oAF. :hello:

I would try a soft reset to see if that fixes it.

To soft reset just pull the battery wait 30 seconds, then put the battery back and press power.

 

[cuteenough]

it worked i tried to reset it by holding long on-off button, but it needed battery removal
very strange, but it works now!

 

[krishna_moto]

Hi i am also facing the same issue. But my battery is non removable(HTC desire 626g+). Is there any other solution for this?