1. Download our Official Android App: Forums for Android!

Support Help Needed- Huawei G600, lock screen disabled by administration or encryption policy or credential

Discussion in 'Android Devices' started by sizadi, Jul 17, 2013.

  1. sizadi

    sizadi Lurker
    Thread Starter
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Jul 17, 2013

    Jul 17, 2013
    1
    0
    5
    Hi guys,

    I have a Huawei G600 and last day something bad happened for my phone, I just tried to remove my pattern lock screen and I faced that some options of my lock screen has been disabled ( switched off ), these options includes "Not Locked" , " 2D Unlock" and "Face Unlock", below these three option has been written:
    "Disabled by Administrator, encryption policy, or credential storage"!!
    and other options such as "Pattern" "PIN" and "password" are enable!!
    I really don't know what has caused this problem!! really confused and a little stressed :-(
    any solution to enable them back?
    if any screenshot needed, will be uploaded :-(
     

    Advertisement

  2. dustwun77

    dustwun77 Endeavor to Persevere :)
    Rank:
    None
    Points:
    623
    Posts:
    4,825
    Joined:
    Feb 24, 2010

    Feb 24, 2010
    4,825
    2,844
    623
    Male
    ET
    SC
    Granite1 and mikedt like this.
  3. Joelgp83

    Joelgp83 Android Enthusiast
    Rank:
    None
    Points:
    68
    Posts:
    453
    Joined:
    Jul 30, 2012

    Jul 30, 2012
    453
    176
    68
    California
    Did you happen to recently install an Antivirus or anti-malware program on your phone? Some of them set themselves up as Device Administrators so that you can use advanced stuff like remotely wiping or locking your phone if it gets lost.

    If so, then uninstalling your antivirus program from your phone should restore your lock screen options.
     
    dustwun77 likes this.
  4. teka2112

    teka2112 Lurker
    Rank:
    None
    Points:
    5
    Posts:
    1
    Joined:
    Jul 17, 2013

    Jul 17, 2013
    1
    0
    5
    How do I permanently remove google books
     
  5. Granite1

    Granite1 Zercron Encrusted Tweezer
    Rank:
    None
    Points:
    833
    Posts:
    7,148
    Joined:
    Dec 27, 2010

    Dec 27, 2010
    7,148
    7,173
    833
    Male
    Highway Construction Inspection
    Pittsburgh, PA
    You'll need to root the device to remove that. It's added by Google and is considered a system app. Root will give you access to the /System partition so you can remove it. :)
     
    dustwun77 likes this.

Share This Page

Loading...