Help! On Wifi but it's using my data plan

[lasia221]

I'm so confused and fed up right now. Yesterday I exchanged my less-than-a-week-old HTC Aria because we (nor AT&T) couldn't figure out why my phone was telling me that I was, without a doubt, connected to my home wifi but yet anything I did was charged to my (not unlimited!!) data plan. I was always triple checking to make sure that before I downloaded/sent anything big, the wifi symbol was up.

they couldn't figure it out. so since the first Aria came damaged (touchscreen wouldn't work) i decided to go with the Samsung Captivate.

Immediately upon setting up wifi when I got home I saw what the one tech support lady had mentioned - that the wifi symbol in the in the status bar should *replace* the 3G symbol (it hadn't before). Ok, all good...we could see my phone on our wifi, that it was logged on.

This morning, I look at my data plan and to my shock....I see more activity!!!! I hadn't left my house. I hadn't ever gone off wifi.
It's showing up on my data plan as wap.cingular.
I downloaded a Data Activity widget for the phone, and all it shows on that is wifi use and cell use.

I don't know what to do, but I'm pissed. I mean, I upgraded to a more expensive phone. now I'm going to have to upgrade to the more expensive data plan just bc this can't be solved??

 

[MarcMaiden]

the wifi on the captivate is set to switch to 3g when the phone "Sleeps" (or turns off the screen). There is a fix for this, look at the captivate sub forums, you will find a couple.

(sorry I can think of any off the top of my head)

 

[rlb4]

You can set the wifi to "never sleep" so it will not turn off when the screen goes to sleep.

 

[james27007]

Download an app called quick settings. There is button called "Mobile Data" turn data off with that; it competly killed the data connection for my captivate.