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help phone is stuck on download is in progress screen

Discussion in 'Android Devices' started by yodamaster155, Apr 12, 2012.

  1. yodamaster155

    yodamaster155 Lurker
    Thread Starter

    I recently tried to update my phone with lg's mobile update software, however in the middle of the update I had a power surge which interrupted the update. Now my phone is stuck on this screen. I tried to to a hard reset by using the volume and power button but to no avail.
     



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  2. mrpnut

    mrpnut THE WORLD IS YOURS

    have u tryed updating again
     
  3. blaxican25

    blaxican25 Android Expert

    try this on your pc go to control panel/ device manager and then refresh devices
     
  4. gbiggie

    gbiggie La patience et le pardon

    Here is the way back :D:thumbup:
    http://androidforums.com/showthread.php?p=4086624
     
    yodamaster155 likes this.
  5. yodamaster155

    yodamaster155 Lurker
    Thread Starter

    problem: when i reach the last step when you select the pb file, I don't get that option only dll file and bin file
     
  6. gbiggie

    gbiggie La patience et le pardon

    The file you want IS the tot/bin file.
    The long file name MS910ZVB_01.SB_01.P3018.R1003.tot
    That is ZVB -Good job almost done:D
     
    yodamaster155 likes this.
  7. yodamaster155

    yodamaster155 Lurker
    Thread Starter

    now it will not let me select the MS910ZVB_01.SB_01.P3018.R1003.tot file, like when i go to browse for it from the pb open file I can't find or select the folder
     
  8. gbiggie

    gbiggie La patience et le pardon

    Try *.* in the box.
    You have that file on your desktop correct:thinking:
     
    yodamaster155 likes this.
  9. yodamaster155

    yodamaster155 Lurker
    Thread Starter

    When I select the zip folder it says not valid file type.

    teamview me?
     
  10. gbiggie

    gbiggie La patience et le pardon

    Did you unzip the MS910ZVB_01.SB_01.P3018.R1003.tot file that you downloaded:thinking:
    It needs to be unzipped-When you right click on the tot file-select properties and the size should match this:790 MB (829,030,400 bytes).
     
    yodamaster155 likes this.
  11. yodamaster155

    yodamaster155 Lurker
    Thread Starter

    yes it does, when i go to select the pb file and navigate to it it says no items match your search
     
  12. gbiggie

    gbiggie La patience et le pardon

    Do you try to type in the beginning of the file as it says in the guide(MS__)
    Has appeared that way also.
    If that does not work I would suggest:

    Close out LGNPST and refresh your desktop.
    Try again.

    Deleting the tot file from your desktop-re download it.
    Try again.
    Would TeamView you but almost my ZZZ time:eek:
     
    yodamaster155 likes this.
  13. yodamaster155

    yodamaster155 Lurker
    Thread Starter

    okay same here for me almost my sleep time too, we team view tomorrow, I pm you info when ready
     
  14. gbiggie

    gbiggie La patience et le pardon

    :cool:Just PM me when your ready(Have a light day tomorrow).
     
    yodamaster155 likes this.
  15. epayne123

    epayne123 Android Expert

    Hang on, biggie. If he can only select BIN file then that means that he is allowed to use the Upgrade option in LGNPST. we need to find out if his device is being recognized in LGNPST. If it is and he is still able to use the upgrade option then that is fine but the way the guide is set up it its only intended to use Emergency mode option. Now what he needs to do if the device us recognized in LGNPST and he only sees DLL and BIN file option then her needs to switch over to Emergency mode in LGNPST. This would be weird if it is stuck in download is in progress at the same time being recognized by the computer and still able to use upgrade mouse in LGNPST but either way he needs to be on emergency Nude and then he can then see the correct options too the right.

    Sent from my LG-MS910 using Tapatalk 2 Beta-5
     
  16. yodamaster155

    yodamaster155 Lurker
    Thread Starter

    LGNPST does not recognize my esteem anymore it says model unknown
    I only see dll and pb, attached a ss
     

    Attached Files:

    • ss.png
      ss.png
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  17. gbiggie

    gbiggie La patience et le pardon

    Its all good..like I said just pm me later and we'll kick it out:D:thumbup:
     
    yodamaster155 likes this.
  18. epayne123

    epayne123 Android Expert

    No problem with it not recognizing your device. When you update the Esteem through the LG Update took and it goes wrong then you're devices model number number and SW number enda up getting erased. This is why you're device is showing these numbers in LGNPST when you connect it. It IS being recognized but it doesn't have any information tied to it lol. So now that we HAVE established that it is being recognized we can go ahead and crank out the restore. Let me look at your screenshot and ***** again for you

    Sent from my LG-MS910 using Tapatalk 2 Beta-5
     
  19. epayne123

    epayne123 Android Expert

    Okay, now that you are all set up with the device being recognized, open up LGNPST and select the proper DLL up in File. Then you should be under the Provision -> Upgrade tab down at the bottom(If you see DLL and PB then you are all set on that). Go to select the DLL and select it properly then press the "Open PB" button and NAVIGATE TO WHERE YOU UNZIPPED THE .tot FILE TO(if you unzipped it to the desktop then navigate to the desktop). Once navigated to wherever you extracted it to, type in the .tot file name. Then select that title name. Then press start as long as you set everything up correctly and all of the DLLs are properly configured and selected

    Sent from my LG-MS910 using Tapatalk 2 Beta-5
     
  20. epayne123

    epayne123 Android Expert

    When opening up the window to search for the PB file you are not navigating to where the .tot file is located before typing in the .tot file name and pressing enter. Look at my all caps in the above post. Can't stress this enough. open Search For PB, NAVIGATE TO WHERE THE .tot IS UNZIPPED, THEN TYPE IN FILE NAMEN AND HIT ENTER.

    This is your missing step, not navigating before typing the file name in. I promise and once you DO navigate to it and THEN types the name in and hit enter you will be ask good to go

    Sent from my LG-MS910 using Tapatalk 2 Beta-5
     
    yodamaster155 likes this.
  21. yodamaster155

    yodamaster155 Lurker
    Thread Starter

    that was my problem gbiggie pointed that out to me.
     
  22. gbiggie

    gbiggie La patience et le pardon

    [​IMG][​IMG]
    Whoohoo!!!:D:thumbup:
     
  23. epayne123

    epayne123 Android Expert

    Awesome... as long as we are all set.

    /Thread LoL
     

LG Esteem Forum

The LG Esteem release date was October 2011. Features and Specs include a 4.3" inch screen, 5MP camera, 512GB RAM, Snapdragon S2 processor, and 1500mAh battery.

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